International Voice Process Executive -Technical Support
- Sutherland
- 0 - 4 years
- Hyderabad
- 4 days ago
- Email to a friend
- Report this job
Job Description
Greetings From Sutherland!!!
Hiring For Sutherland!!!
Currently we are hiring for International Voice Process for Freshers and experienced both!!!
Role & responsibilities
An International Voice Process Job is a job where the executives are assigned to handle the calls from customers in different countries, particularly the U.S., Dubai etc. These jobs include product and service support or technical support in which the customer is calling to solve an issue.
Job Criteria:
- Ability to navigate multiple systems/tools efficiently to provide basic troubleshooting workarounds to merchants.
- Meticulous in following processes and documenting issues.
- Ability to provide step-by-step guide to resolve any technical problems encountered by the merchants.
- Strong analytical thinking to troubleshoot issues effectively and adapt solutions based on unique business needs.
Basic Expectations:
- Provides excellent customer service to merchants by phone/chat to educate them on how to use our devices.
- Provides accurate resolution regarding problems with merchants billing.
- Should be able to warm transfer the call with specific departments, when needed, to get the issue resolved.
- Must be willing to go on overtime due to service level requirements.
- Must be willing to adhere to the shift schedule that is provided to them
Perks and benefits
You'll develop your emotional intelligence. you'll learn your product or service, inside and out you'll build transferable Skills. you can educate customers without selling. you can develop a side project. you'll learn how to effectively solve problems.
Preferred candidate profile
*Must be fluent in English
*Freshers & Experience only with Excellent communication Can Apply
*24/7 shifts and rotational week offs (5 days working a week)
*ROI - JAM, Voice & Versant Round, Operations Round
*Two-way cab facility only in night shift within 25Kms only from office premises
*Candidate who is comfortable working from office can apply
*Need Immediate Joiners only
*Out of station candidates are Strictly not eligible
"Sutherland never requests payment or favors in exchange for job opportunities.
Contact Person: Hajera HR (7416270***)
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Retention - Voice / BlendedEmployement Type: FreshersContact Details:
Company: SutherlandLocation(s): Hyderabad
Keyskills: Bpo Voice Technical Voice Process International Voice Voice Support International Voice Process International Technical Support Us Voice Process
Similar positions
Sutherland
Sutherland Established in 1986, Sutherland Global Services is a global provider of business process and technology management services. Sutherland offers an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle. One of the l...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in