Service Desk Analyst @ Meditab Software

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Service Desk Analyst

Meditab Software
2 - 3 years
Ahmedabad
13 days ago
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Job Description

Responsibilities:

Troubleshoot workstation issues (hardware, software, network).
Handle and triage user queries efficiently.
Communicate effectively with users via appropriate channels.
Diagnose, categorize, and resolve reported issues.
Provide remote assistance and document all tasks.
Ensure high customer satisfaction and meet SLA guarantees.
Escalate unresolved problems as needed.
Monitor and troubleshoot backup software, event logs, and hardware tools.
Perform disk defragmentation and hardware diagnostics.
Understand RAID and desktop hardware fundamentals.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Hardware & Networks
Role Category: Hardware and Networks - Other
Role: Hardware and Networks - Other
Employement Type: Full time

Contact Details:

Company: Meditab Software
Location(s): Ahmedabad

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Keyskills: Communication Skills IT Support Hardware Troubleshooting Backup And Recovery System Monitoring User Support IT Helpdesk Desktop Support RAID

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Your name (*)

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Meditab Software

We are a california based company providing software solutions to our US cleints. We seek enthusiastic developers for our new Ahmedabad development center.

Service Desk Analyst @ Meditab Software

Home > Hardware and Networks - Other