Customer Care Representative - Incident Management @ NCR Corporation

Job Description

About NCR Atleos TitleHelpdesk Representative Reports toTeam Leader (Incident Management)Key Responsibilities:

Monitor ATM networks for NCRs customers, through NCR in house Incident Management systems and tools.

Determine priority based on problem information and documented guidelines and use tools to remotely access customer equipment to diagnose and resolve customer problem

Managing inbound volume of voice and mail request from MS customer and channel partners and assist in providing accurate and complete information.

Escalate customer problems both internally and externally, when required, according to defined escalation paths.

Consistent and effective follow up mechanism with various contracted vendors/channel partners of NCR to be followed to ensure timely resolution of incidents.

Requires rotation in work hours involving weekend, holiday or extended hours.

Basic Qualifications/Minimum Criteria

Graduate / High School Diploma (from any stream).

Minimum 1 year related experience. Preferably from the ATM industry (Banking/ATM MSP).

Basic PC/Microsoft Office skills and telephone skills.

Good Soft skills & Interpersonal skills (verbal & written) is a must.

EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.Statement to Third Party Agencies To ALL recruitment agenciesNCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Non Voice
Role: Customer Retention - Non Voice
Employement Type: Full time

Contact Details:

Company: NCR Corporation
Location(s): Mumbai

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Keyskills:   soft skills inbound customer service customer care voice process non voice process customer relationship customer management customer retention customer support technical support international call center customer handling