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Asst. Manager / Manager - Customer Care @ Merlin Group

Home > Customer Success, Service & Operations - Other

 Asst. Manager / Manager - Customer Care

Job Description

  • To handle high end customers. Single point of contact (RM).
  • ERP knowledge (Farvision recommended)
  • Doing welcome calls, payment collection calls & other work related outbound calls
  • Attending customer walk ins
  • Attending to customer emails
  • Attending customers inbound calls
  • Ensure releasing timely demands
  • To achieve collection targets and to deal with defaulters
  • To resolve the customers query within TAT
  • Sale Agreement execution & registration
  • To attend registrars office for sale agreement registrations
  • To process all sort documentation work since booking till handover of flat (ERP & manual both)
  • Tracking of payment, creation of MR, reconciliation with accounts
  • Doing all sort of amendment, cancellation, revival and nomination
  • Releasing broker bills
  • To issue builder NOC & TPA / Loan documents
  • Coordination with Banks for timely disbursements
  • To visit project sites

Job Classification

Industry: Real Estate
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Success, Service & Operations - Other
Employement Type: Full time

Contact Details:

Company: Merlin Group
Location(s): Kolkata

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Keyskills:   Customer Relationship Aftersales Payment Followup Agreements Post Sales

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Merlin Group

22, Prince Anwar Shah Rd, Tollygunge, Kolkata, West Bengal 700033