IT Analyst
- Microexcel
- 1 - 3 years
- Bengaluru
- 4 days ago
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Job Description
Key Responsibilities
- Serve as an Internal IT Technical Support Executive handling inbound calls and ticket-based requests.
- Troubleshoot and resolve procedural, process, and technical issues raised by internal users.
- Accurately log, monitor, and manage all support requests and resolutions using designated tools.
- Take end-to-end ownership of IT issues and escalate as needed to ensure timely resolution.
- Follow up on open tickets and ensure closure in accordance with SLA and user satisfaction.
- Identify recurring issues and recommend improvements to reduce repetitive problems.
- Act as an advocate for internal users by addressing their concerns and providing timely updates.
- Collaborate with other support team members to deliver effective solutions.
- Adhere to established protocols for ticket triaging, escalation, and problem resolution.
- Recommend enhancements to support procedures and workflows to improve service desk efficiency.
- Perform other duties as required by the team or management.
- Graduate Degree (preferably in Computer Science or Electronics Engineering).
- Excellent verbal and written communication skills.
- Strong interpersonal skills to effectively interact with IT and non-IT stakeholders.
- Willingness to work in rotational shifts (24x7 environment), including weekends and night shifts.
- Minimum 6 months experience in international call centers or IT service desks supporting global users.
- Technical support-related certifications or formal training in IT support.
- Working knowledge of Windows OS , Microsoft Office Suite, and basic network troubleshooting.
- Ability to independently resolve routine issues and escalate complex problems as needed.
- Strong multi-tasking ability and comfort handling high-pressure situations.
- Customer-centric mindset with a commitment to service excellence.
- Be a part of a growing global IT organization with a collaborative work culture.
- Work on exciting challenges that directly impact employee productivity.
- Develop your technical and customer service skills in a supportive environment
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: Network (Support) EngineerEmployement Type: Full timeContact Details:
Company: MicroexcelLocation(s): Bengaluru
Keyskills: Ticketing Windows OS Technical Support Executive Service excellence Network troubleshooting Manager Technology Customer service MS Office Technical support
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Microexcel
Microexcel Inc., is a global leader in providing innovative and comprehensive software solutions and services. Founded in 2001, Microexcel merges people and technology to deliver the most value and return on investment for customers. With headquarters in Secaucus, NJ, and offices worldwide, Microexc...
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