Manage process related queries;
Escalate and resolve process related issues to the onshore team in a timely manner
Analyse and measure the cases processed and report ways to improve accuracy;
Identify any change in the process, conduct impact assessment and document the information;
Identify gaps in the process and implement improvements plans;
Liaise with trainers for transition and prepare process manuals;
Ensure the achievement and maintenance of competence as required by the company s training and competence (TC) scheme;
Keyskills: Training Analyst Transition Financial Analyst Management
UGRO Capital Limited is a Data Tech Lending platform that uses its strong distribution reach and Data-tech methodology to solve the small business credit gap in India. U GRO Capital's Data Analytics capability and strong Technology architecture provide customised sourcing platforms for each sourci...