Customer Care Representative
- NCR Corporation
- 0 - 1 years
- Mumbai
- 15 days ago
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Job Description
Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.
NCR Grade Summary : At this level applies knowledge of routine work area procedures, completes standardized activities, resolves task related problems in straightforward situations and emphasis of work may be geared towards manual skills.
Job Profile:
At an entry level, learns process and systems and applies this to the basic assignment/distribution of workload of CE s in order to meet SLAs.
Accepts and routes calls (high call volume)
Gathers problem information and records data in desktop tools
Monitors incident status and escalates cases that are not resolved in a specific timeframe
Schedule customer installation activity
Responsible for ensuring the customers entitlement of services
Provide phone support on Retail products, systems and various software products Provide accurate and creative solutions to user problems of moderate nature to maximize product or system availability;
Take ownership of service request from customer and ensure timely and satisfactory resolution of problem.
- 24*7 rotational shift ( Night shifts )
Functional Skills & Competencies: Applies knowledge of:
-Problem routing, tracking and escalation procedures
-Advanced problem solving and troubleshooting skills
-Data entry software applications and related desktop tools
-Relationship building skills; Excellent communication skills, verbal and written as well as listening skills
-Possess strong customer service skills and be able to work in a dynamic team environment.
Education: High School/Diploma/Graduate or Equivalent.
Experience: 0-1 years of related experience.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Customer Retention - Non VoiceEmployement Type: Full timeContact Details:
Company: NCR CorporationLocation(s): Mumbai+ View Contact
Keyskills: Retail Operational excellence Customer Care Representative Customer satisfaction Relationship building Customer service Troubleshooting Application software Data entry Recruitment
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NCR Corporation
NCR is the worlds leading enterprise provider of software, hardware and services for banks, retailers, restaurants, small business and telecom
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