Operations Manager @ Top B2b Mnc

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Operations Manager

Top B2b Mnc
7 - 12 years
Kolkata
2 months ago
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Job Description

Send resume: Ra****a@wi******o.com | Call: 70320 46318

We're Hiring: Operations Managers Voice & Chat (Contact Center)

Lead and optimize customer support operations across voice and chat in a fast-paced BPO environment.

Key Responsibilities:

Manage day-to-day contact center operations.
Drive service levels, quality, and team productivity.
Monitor KPIs and ensure process compliance.
Coach teams to meet and exceed performance targets.
Collaborate across departments for smooth operations.

Qualifications:

Graduate (MBA preferred).
1+ year in contact center operations leadership.
Strong team management, analytical, and communication skills.
Familiar with CRM tools and call center tech.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations Manager
Employement Type: Full time

Contact Details:

Company: Top B2b Mnc
Location(s): Kolkata

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Keyskills: International Sales International Operations Chat Support Voice Process Operations Management Content Management SLA Management Customer Service Operations Customer Support Operations

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₹ 14-18 Lacs P.A

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Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

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Operations Manager @ Top B2b Mnc

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