The role of customer support is to help make a difference in the user's experience with your product, says Palazzolo, Head of Member Success at Trust & Will . It is the support agent's role and responsibility to become customer advocates to help shape the future of their company's product, marketing, R&D etc
Keyskills: customer support customer relationship customer care
This involves various tasks such as checking baggage, providing information, assisting with boarding procedures, and ensuring safety protocols are followed. Ground staff also coordinate with other airport departments, including security and maintenance, to ensure timely and efficient operations...