Customer Service Associate
- Divya Staffing
- 98 Positions
- 6 days ago
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Job Description
were looking for a customer service associate to answer customer inquiries and ensure all matters and complaints are handled carefully. Good-fit candidates have impeccable communication and leadership skills and are empathetic and professional.
Responsibilities
Maintain strong customer relationships by responding professionally and appropriately to inquiries.
Manage the customer service process from start to finish, including asking customers about their issues, troubleshooting solutions, assembling and forwarding information, and verifying the customers understanding of that information.
Document all customer calls, inquiries, and actions, and follow up with customers after a solution has been presented.
Escalate customers inquiries to the appropriate department when needed.
Research and stay up to date with company products, services, and processes.
Keep track of customer service accounts and relevant data.
Recommend process improvements and identify new product and service opportunities based on customer needs
Other Details
Salary-21,000/- to 44,000/-
Required Experience-0 To 4
Minimum Age-18
Requirement
Qualification Required-Diploma,B.tech,M.tech,All Graduate,12th,ITI,
High school diploma, GED, or equivalent.
Work Department-Customer Service
Work Industry-IT,Banking,Finance,FMCG,
Skills-Extensive knowledge of the company's policies, procedures, goods and services
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HR Placement Team
Employement Category:
Employement Type: Full timeIndustry: BFSIRole Category: Customer Service (Domestic)Functional Area: Not SpecifiedRole/Responsibilies: Customer Service AssociateContact Details:
Company: Divya StaffingLocation(s): Aurangabad,
Keyskills: back office management customer service domestic
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