Helpdesk Administrator Internship
- Venus Home Appliances
- 0 to 4 Yrs
- 9 days ago
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Job Description
- With 900+ employees in Poland supporting over 45 clients, we leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. It is the freedom provided to every individual at Wipro to learn, grow and create a career path that makes us an organization of opportunities beyond boundaries. Beyond boundaries of region, age, gender, ability and routine. We invite you to be a part of this experience! Job Description The Helpdesk Internship is a great opportunity for students of last year's studies interested in developing in the field of technical support. If you know one of the languages: German, French, Swedish or Spanish and want to gain experience in the field of technical support, we cordially invite you to apply and join our team! Our requirements: Fluent communication and writing skills in English and one any of the following languages- German, Swedish, French or Dutch. Student of last year of studies. Education in IT field is preferable but not a must. Excellent analytical and communication skills, with the ability to manage tasks independently, proactively, and assertively, along with a commitment to teamwork and adaptability to new situations and deadlines. Flexibility within work in shifts as per business requirement Your role after joining: To provide 1st line technical support, answering support queries via phone, email, Chat and Web in specific languages and English. Analysts will use Cloud Telephony channel with dual Citrix setup for required client environment access. To maintain a high degree of customer service for all support queries and adhere to all service management principles. Identifying the trend of calls / tickets and highlighting it to L2 / TL as applicable for outage confirmation Creating child tickets and tagging them with problem ticket. Callback the user and confirm resolution (wherever applicable) We offer: Paid, several-month internship program - min. 3 months, 3-5 days a week, with flexible working hours and possibility to work hybrid from our Gdansk office. A chance for long-term cooperation - there is an intention to offer you a full-time job. The opportunity to gain skills, knowledge and experience while working in international teams. Career development - based on a culture of feedback and constant support from a mentor, a clear path of development from the first day of work and Buddy's help in a new workplace. Internal Reporting and Whistleblower Protection: Wipro IT Services Poland Sp. z o.o. adheres to the Internal Reporting and Whistleblower Protection Regulations. Candidates can submit internal reports via email to hidden_email, through the Internet at www.wiproombuds.com, or by post/courier to Wipro's registered office. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.,
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Helpdesk Administrator InternshipContact Details:
Company: Wipro LimitedLocation(s): Gujarat,+ View Contact
Keyskills: Writing skills English German Swedish French Dutch Analytical skills Communication skills Customer service Technical support
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Venus Home Appliances
We are the manufacturers of VENUS Water Heater, Fan & other Appliances, 60 years old. We are a Market Leader in Water Heater & Fan. Our products are known for Quality & Performance. Our brand VENUS enjoys an excellent image among consumers.
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