Responsibilities Provide second-level technical support for complex cloud service incidents, problems, and requests. Resolve escalated issues that require in-depth analysis and troubleshooting. Diagnose and resolve intricate issues related to cloud infrastructure, services, and applications, ensuring minimal disruption to business operations. Manage and optimize cloud resources, including virtual machines, storage, databases, and networking services. Implement best practices for performance and costefficiency. Oversee the deployment and configuration of cloud services and solutions, including advanced features and integrations. Work closely with Level 1 support engineers, guiding and mentoring them on complex issues. Collaborate with other technical teams, including development and operations, to ensure seamless service delivery. Maintain detailed records of incidents, resolutions, and system configurations. Contribute to the knowledge base by creating and updating technical documentation and troubleshooting guides. Identify recurring issues and work on permanent fixes or improvements. Participate in root cause analysis and provide recommendations to prevent future incidents. Stay current with emerging cloud technologies and industry trends. Recommend and implement enhancements to improve support processes and service quality Essential Skills In-depth knowledge of cloud computing platforms (e.g., AWS, Azure, Google Cloud) and services. Advanced understanding of operating systems (e.g., Windows, Linux), networking, and cloud security practices. Experience with cloud automation tools and scripting languages (e.g., Python, PowerShell) is a plus. Familiarity with monitoring and management tools (e.g., CloudWatch, Azure Monitor) and ticketing systems Relevant cloud certifications (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Administrator Associate) are highly desirable. 3 CONFIDENTIAL | 202 SecurityHQ JD- : Analyst Contact Us hr*****a@se*******q.com For more details visit www.securityhq.com Additional Desired Skills Strong verbal and written English communication Strong interpersonal and presentation skills Ability to work with minimal levels of supervision Willingness to work in a job that involves 24/7 operations Education Requirements & Experience Bachelors in Computer Science/IT/Electronics Engineering, M.C.A. or equivalent University degree Minimum of 3-6 years of experience in the IT security industry, preferably working in a SOC environment Certifications: GCIH, CCNA, CCSP, CEH
Keyskills: SC200 Azure Sentinel Ms Defender Kusto Query Language Azure Logic Apps Edr Endpoint Detection Response Office365 Microsoft Sentinel Azure Security Endpoint Security
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