Business Operations Manager II
- Here Technologies
- 5 - 9 years
- Mumbai
- 11 days ago
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Job Description
Overview:
We are seeking a dynamic and experienced Business Operations Manager to join the Automotive Solutions team. The ideal candidate will play a pivotal role in aligning business objectives with engineering capabilities, ensuring efficient execution of projects, and driving cross-functional collaboration to deliver exceptional outcomes. This position requires strong communication, facilitation, and negotiation skills, along with a solid understanding of design thinking principles and agile frameworks in a scaled environment.
Responsibilities :
- Collaborate closely with Product Managers, UX experts, Sales, and Architects to facilitate the product discovery process and create a product-led backlog that aligns with business objectives.
- Work with stakeholders to establish and align on high-level goals and quarterly objectives.
- Define metrics, such as KPI to measure success.
- Work with Product Managers and Engineering to develop and communicate a roadmap for executing these goals, ensuring visibility and alignment across the organization.
- Maintain traceability of goals and track progress of execution, identifying and addressing any gaps or roadblocks.
- Facilitate alignment calls and regular meetings to ensure all stakeholders are on the same page and progress is communicated effectively.
- Conduct regular follow-ups on end-to-end delivery milestones, ensuring that projects stay on track and deadlines are met.
- Perform risk analysis and develop mitigation plans to address potential issues that may impact project delivery or business objectives.
- Facilitate workshops and discussions with cross-functional/product teams to align on goals, make dependencies visible, and drive progress towards key milestones.
- Negotiate and resolve conflicts as needed to ensure alignment and progress towards shared objectives.
- Utilize design thinking principles to foster innovation and drive continuous improvement in processes, tooling and way of working practices.
- Implement and manage agile frameworks in a scaled setup, ensuring effective coordination and collaboration across multiple product teams.
- Serve as a liaison between internal stakeholders and various product teams to ensure alignment and coordination of work towards end-to-end delivery of customer commitments.
- Lead program initiatives to ensure all teams adhere to standard practices and an integrated planning system.
- Facilitate retrospectives to reflect on team performance, identify areas for improvement, and implement actionable strategies for enhancement
- Monitor budgets and resource allocation to ensure that planned deliverables are not impacted by financial constraints.
- Maintain a customer-centric approach, ensuring that delivered projects align with customer needs and add significant value.
- Bachelors degree in Engineering or Business Administration, or related field.
- Proven experience in business operations management, program management, or related roles.
- Strong communication, facilitation, and negotiation skills, with the ability to influence and collaborate effectively with cross-functional teams.
- Solid understanding of design thinking principles and agile frameworks, with experience implementing and managing agile frameworks in a scaled environment.
- Demonstrated ability to work with internal stakeholders, including Product Managers, UX experts, Sales, and Architects, to facilitate the product discovery process and create a product-led backlog.
- Experience in facilitating retrospectives to reflect on team performance and drive continuous improvement.
- Excellent problem-solving skills and the ability to thrive in a fast-paced, dynamic environment.
- Highly organized with strong attention to.
- Proficiency in project management tools like JIRA and facilitation tools.
- Certification in relevant areas such as Scrum, Nexus, SAFe ,PMP is a plus.
Join Our Team:
If you are passionate about driving operational excellence, fostering cross-functional collaboration, and delivering value to customers, we invite you to apply for the Business Operations/Program Manager position. Join us in shaping the future of our organization and making a meaningful impact in the industry.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations ManagerEmployement Type: Full timeContact Details:
Company: Here TechnologiesLocation(s): Mumbai+ View Contact
Keyskills: PMP Project management Resource allocation Agile Scrum JIRA Project delivery Continuous improvement Automotive Business operations
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