Cybersecurity Device Management - Engineer - L2
- Securityhq
- 3 - 6 years
- Pune
- 27 days ago
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Job Description
Job Description
This Role will be responsible for managing firewalls and network security devices for multiple clients which involves
- Plan, prepare and implement firewall, network security devices change and incidents that are requested by clients as per the Change Management framework defined by the company.
- Troubleshooting and resolving security, service and devices related incidents, and provide RCAs whenever required as per Incident Management framework defined by company.
- Deploy, and configuration different network solutions as per the client requirements.
- Mentor, audit and manage Associates and Engineers in the team.
- Handle internal and client escalations effectively.
- Perform and present security and posture assessments on client and SHQ network devices as required.
- Perform peer reviews for all the Associate and Engineers work before implementation and conduct post assessments.
- Maintain and complete assigned tickets related to network issues, ensuring regular ticket updates and client communication as per the defined SLAs.
- Prepare/Present/Review daily/weekly/monthly reports as per client requirements.
- Participate in network lifecycle management for upgrades, hardware refreshes and any architectural updates as required.
- Ability to work in 24x7 environment with given responsibilities.
- Excellent communication skills are required for daily security operations.
Responsibilities
- Ability to work independently and confidently on single or multiple projects.
- Will be responsible for the end-to-end delivery.
- Handling customer escalations, balancing customer expectations, and negotiating successful resolutions.
- Planning for firewall migration, optimization & new implementation.
- Prepare security design document CRD, HLD, LLD, migration & implementation plan.
- Help OEM to run POC & conduct post POC presentation.
- Assist and Guide Junior team members such as L0/L1 in day-to-day tasks.
- Escalating the issues in the timely manner to senior level or coordinating with TAC support to resolve the issues pro-actively.
- Plan and implement the changes as per the ITIL procedures.
- Perform Quarterly/Half-Yearly configuration Audit of Customer Firewalls.
- Prepare Weekly/Monthly Reports
Essential Skills
- Good understanding of Routing Protocols (Static Routes / RIP / OSPF / BGP)
- Good understanding of Switching concepts (STP / VTP / L2 Loops / VLANs/ EtherChannel)
- Hands on experience on firewall like Cisco ASA, Palo Alto, FortiGate, Checkpoint, SonicWall
- Knowledge on Advanced Cybersecurity Solutions (CASB, DLP, WAF, Web Proxy)
- Good Understanding of Zero Trust or SASE solutions.
- Technically good in IPSEC tunnel creation and troubleshooting.
- Knowledge of any Remote access VPN, Clientless VPN
- Good Understanding of Packet flow for leading vendor firewalls
- Good understanding of Networking concepts such as NAT, ACL, VIP, QoS, Stateful Inspection etc.
- Existing knowledge of, and experience with public cloud platform (laaS/PaaS) features, capabilities, and best use for (Azure/AWS/GCP)
Additional Desired Skills
- Strong interpersonal and presentation skills
- Ability to work with minimal levels of supervision or oversight
- Adherence to security policies
- Willingness to provide availability and support by understanding the criticality and responsibility of the business needs.
- Good knowledge of Windows/Linux OS and networking environments will be add-on.
Education Requirements & Experience
- Experience - 3 to 6 Years
- Education: BE-Computer Science/IT OR MCA OR University degree equivalent
- Certification CheckPoint/Palo Alto/Cisco (ASA, RnS, Security)/ Fortinet/ Juniper Certified. (Any one or more is preferred.)
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SecurityRole: Cyber SecurityEmployement Type: Full timeContact Details:
Company: SecurityhqLocation(s): Pune
Keyskills: Fortigate Cisco ASA Juniper Checkpoint Firewall Palo Alto Firewall NAT OSI Layers VLAN Acl Routing Protocols STP Networking Protocols VTP Fortigate Firewall QOS Sonicwall Firewall Arp OSPF
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