Collection Specialist- B2B & B2C @ Sutherland

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Collection Specialist- B2B & B2C

Sutherland
4 - 9 years
Chennai
18 hours ago
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Job Description

        Understanding of Accounts Receivables process
        Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio
        Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared
        Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally
        Monitor high-risk accounts and ensure timely escalation of challenges to management
        Continually look at ways to improve the customer experience
        Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
        Meet the monthly productivity goals
        Reconcile complex accounts and have excellent attention to detail
        Prepare daily aging report & strategize the portfolio

"Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TA*******k@Su*************l.com"

Job Classification

Industry: BPM / BPO
Functional Area / Department: Finance & Accounting
Role Category: Accounting & Taxation
Role: Accountant / Accounts Executive
Employement Type: Full time

Contact Details:

Company: Sutherland
Location(s): Chennai

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Keyskills: Collections B2B Collection AR COLLECTIONS B2C Collection

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Sutherland

Sutherland Established in 1986, Sutherland Global Services is a global provider of business process and technology management services. Sutherland offers an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle. One of the l...

Collection Specialist- B2B & B2C @ Sutherland

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