Director Service Delivery
- Publicis Sapient
- 5 - 7 years
- Bengaluru
- 2 months ago
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Job Description
Publicis Sapient is seeking a seasoned Solution Architect to lead complex managed services pursuits across application, infrastructure, and cloud landscapes. This leadership role demands deep expertise in solutioning, estimation models, and modern engineering practices like Agile and DevSecOps. Ideal candidates will bring strong presales experience, exceptional communication skills, and a strategic mindset to drive large-scale digital transformation initiatives.
Your Impact:
- Lead end-to-end architecture for large-scale, multi-tower managed services across applications, infrastructure, and cloud.
- Drive complex presales engagements, from RFP analysis and effort estimation to solution design and client presentations.
- Apply deep expertise in Agile, DevSecOps, and modern engineering practices to shape scalable and resilient solutions.
- Develop and implement accurate estimation models, including ticket-based, benchmark-driven, and story-based sizing.
- Collaborate with cross-functional global teams to craft compelling solution proposals and lead client engagements.
- Leverage knowledge of digital transformation, application modernization, cloud migration, and data/AI to enhance solution value.
- Champion innovation through automation, observability tools, and GenAI to optimize service delivery and performance.
Qualifications
Your Skills & Experience:
- For a Sr. Manager/Director Solution Architect role focused on Managed Services/Sustain Large Deals, here are the top 5-7 essential qualifications and requirements:
Core Skills & Experience
- 14-23+ years of overall IT experience, with 7-10+ years in solution architecture for managed services or large-scale IT transformations.
- Proven expertise in architecting multi-tower managed services, including application support, infrastructure, and cloud operations.
- Strong background in presales, RFP response, estimation models (ticket-based, T-shirt sizing, benchmark-driven), and client-facing solutioning.
- Defend solution during client presentation
Technical & Methodological Skills
- Deep knowledge of Agile, DevOps/DevSecOps methodologies, and engineering excellence practices.
- Familiarity with digital transformation areas: application modernization, cloud migration (AWS/Azure/GCP), data & AI, and ideally commerce platforms like Salesforce.
Tools & Certifications (Preferred)
- Experience with observability and monitoring tools (e.g., Dynatrace, AppDynamics, New Relic), automation, and emerging tech like GenAI.
- Relevant certifications (preferred but not mandatory):
- Cloud Architect certifications (AWS/Azure/GCP)
- TOGAF or other enterprise architecture frameworks
- ITIL (for managed services context)
Additional Information
Set Yourself Apart With:
- GenAI or AI/ML exposure for intelligent automation in managed services.
- Experience with ticket analytics to improve service efficiency.
- Familiarity with ITSM tools like ServiceNow or BMC.
- Hands-on with observability tools such as Dynatrace or AppDynamics.
- Knowledge of FinOps for cloud cost optimization.
Benefits of Working Here:
- Gender-Neutral Policy
- 18 paid holidays throughout the year.
- Generous parental leave and new parent transition program
- Flexible work arrangements
- Employee Assistance Programs to help you in wellness and well-being.
A Tip from the Hiring Manager:
To succeed in this role, focus on mastering solution architecture for large-scale managed services, with expertise in cloud, infrastructure, and application management. Excel in pre-sales activities like RFP analysis and client presentations. Strengthen your skills in Agile, DevSecOps, and digital transformation, while staying updated on AI and observability tools. Strong communication, problem-solving, and leadership abilities are key for influencing stakeholders and guiding teams. Stay proactive in learning new technologies and balancing innovation with operational efficiency
.
Job Classification
Industry: Management ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Practice Manager / HeadEmployement Type: Full timeContact Details:
Company: Publicis SapientLocation(s): Bengaluru+ View Contact
Keyskills: Solution architecture Automation Application support Managed services Enterprise architecture TOGAF Agile RFP Analytics Salesforce
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