Application Tech Support Practitioner @ Accenture

Job Description

Project Role :Application Tech Support Practitioner Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills :Unified Communication and Collaboration Operations
Good to have skills :Unified Communication and Collaboration ImplementationMinimum 7.5 year(s) of experience is required
Educational Qualification :15 years full time education
Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the Unified Communication and Collaboration Operations system. You will use exceptional communication skills to keep our world-class systems running smoothly. With deep product knowledge, you will accurately define client issues and design effective resolutions.
Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Ensure smooth operation of the Unified Communication and Collaboration Operations system.- Resolve client issues by accurately defining and interpreting them.- Design effective resolutions based on deep product knowledge.- Collaborate with the team to provide solutions to work-related problems.- Continuously improve the Unified Communication and Collaboration Operations system.
Professional & Technical
Skills:

- Must To Have
Skills:

Proficiency in Unified Communication and Collaboration Operations.- Good To Have
Skills:

Experience with Unified Communication and Collaboration Implementation.- Strong understanding of Unified Communication and Collaboration Operations.- Experience with data visualization tools such as Tableau or Power BI.- Hands-on experience implementing various Unified Communication and Collaboration Operations.- Solid grasp of data munging techniques, including data cleaning, transformation, and normalization to ensure data quality and integrity.
Additional Information:- The candidate should have a minimum of 3 years of experience in Unified Communication and Collaboration Operations.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: Accenture
Location(s): Bengaluru

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Keyskills:   unified communications power bi tableau data visualization data munging python data analytics data analysis natural language processing machine learning sql data quality r data science predictive modeling text mining logistic regression statistics