Virtualization Engineer @ Ahead

Job Description

AHEAD is searching for a Virtualization & Compute Engineer to be a part of our Managed Services team.Candidates will be primarily responsible for the overall health and maintenance of virtualization and compute products in our managed services customer environments. Candidates will serve as a valued member of the Managed Services Virtualization team, providing tier2level support for virtualization technologies. The ideal candidate should be eager to learn, customer focused, an effective communicator, self-initiating and able to perform most tasks without direct oversight.  Roles and Responsibilities 

Provide enterprise-level operational support for incidents, problem, and change management activities

Investigate and triage technical events and requests needing additional resources

Intelligently escalate issues to level 3 engineering

Work across technical teams to troubleshoot complex infrastructure issues

Work with vendors to resolve virtualization and compute issues

Plan and perform maintenance activities

Create and maintain detailed documentation

Ensure that clients' infrastructure is healthy, stable, documented, and configured with accepted technical best practices

Communicate with customers and internal teams with transparency

Participate in on-call rotation

Complete training and certification as assigned to further skills and knowledge

 Qualifications 

Bachelor's degree or equivalent in Information Systems or related field (Unique education, specialized experience, skills, knowledge, training, or certification may be substituted)

5+ yrs of experience with Virtualization technologies

Experience with VMware vSphere/VVF required

Experience with Nutanix AHV preferred

Experience with Microsoft Hyper-V preferred

5+ yrs of experience with operational administration of IT systems

5+yrs of experience with performance monitoring tools (LogicMonitor, Elastic, etc.)

5+ yrs of experience with an enterprise ITSM system. ServiceNow preferred

Experience with Cisco UCS and Dell hardware systems required

Familiarity with Dell PowerFlex/PowerStore/VxRail preferred

Operating System skills with Windows and Linux preferred

Understanding of PowerShell and PowerCLI. Ability to create and utilize scripts preferred

Managed services or consulting experience preferred

VMware Certified Professional certification required

ITILv4 certification preferred

 Soft Skills:

 

Technical troubleshooting and problem-solving capabilities

Approach projects and problems with a security first mindset

Superior customer service and training skills

Possess a strong sense of urgency and ability to set priorities

Ability to work without direct supervision

Team-oriented collaborator willing to share knowledge and experience

Solid communicator with the ability to provide professional documentation

Excellent written and verbal interpersonal skills and ability to build and maintain collaborative and positive working relationships at all levels

Ability to effectively interact with all levels of business via phone, written communication, and in person

Skilled in achieving results in a customer centric environment

Self-motivated, able to work in a fast-paced environment

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Hardware & Networks
Role Category: IT Network
Role: System Administrator / Engineer
Employement Type: Full time

Contact Details:

Company: Ahead
Location(s): Noida, Gurugram

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Keyskills:   performance monitoring cisco ucs vmware vsphere customer service training logicmonitor ucs technical troubleshooting vmware hyper-v nutanix elastic search servicenow itsm vsphere it systems linux powershell powercli microsoft windows vxrail