Infra Tech Support Practitioner @ Accenture

Job Description

Project Role :Infra Tech Support Practitioner Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills :Unified Communication and Collaboration Operations
Good to have skills :Network InfrastructuresMinimum 5 year(s) of experience is required
Educational Qualification :As per Accenture Standard
Summary:As an Infra Tech Support Practitioner for Unified Communication and Collaboration Operations, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve troubleshooting and resolving hardware/software issues, implementing technology at the operating system-level, and providing L1 and L2/ basic and intermediate level troubleshooting.
Roles & Responsibilities:- Provide ongoing technical support and maintenance of production and development systems and software products for configured services running on various platforms.- Troubleshoot and resolve hardware/software issues across all server and network areas.- Implement technology at the operating system-level for particular software solutions/vendors/brands.- Provide L1 and L2/ basic and intermediate level troubleshooting.- Collaborate with cross-functional teams to ensure timely resolution of issues.
Professional & Technical
Skills:

- Must To Have
Skills:

Strong knowledge of Unified Communication and Collaboration Operations.- Good To Have
Skills:

Experience with Network Infrastructures.- Experience in providing technical support and maintenance of production and development systems and software products.- Knowledge of operating systems and software solutions/vendors/brands.- Experience in troubleshooting and resolving hardware/software issues.- Ability to collaborate with cross-functional teams.
Additional Information:- The candidate should have a minimum of 5 years of experience in Unified Communication and Collaboration Operations.- This position is based at our Bengaluru office. Qualification As per Accenture Standard

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: Accenture
Location(s): Indore

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   network infrastructure unified communications networking technical support troubleshooting switching network engineering network security bgp network administration ospf routing system administration cucm voice gateways firewall voip sip h323 ccna