L3 Technical Specialist
- Avekshaa Technologies
- 6 - 10 years
- Mumbai
- 6 days ago
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Job Description
Title: - L3 Technical Specialist Technical Support Engineer
- Experience: 6 10 years
- Designation: Senior Technical Specialist
- Education: Graduate/Post-Graduate
- Location: Mumbai (on-site)
- Functions: IT
- Job type: Permanent
- Industry: Information Technology and Consulting Services
Primary Responsibilities:
- A Tech support Engineer is responsible for the availability, performance, monitoring, and incident response, among other things, of the platforms and services that our company runs and owns.
- We must make sure that everything that goes to production complies with a set of general requirements like diagrams, dependencies of other services, monitoring and logging plans, backups, and possible high availability setups.
- Even when the software complies with all the necessary requirements such as uncaught exceptions, hardware degradation, networking problems, latencies, high usage of resources, or slow responses from our services could happen at any time. We always need to be prepared and be ready to act.
Key Technical Skills
What youll do:
- Documenting incidents, runbooks, and incident response report
- Writing postmortem report
- Ensure proper logging, monitoring and alerting
- Change management and maintain an Incident management system.
- Drive root cause analysis exercise for issues
- Adopting Site Reliability Engineering practices in the group
- Tailoring processes to manage time-sensitive issues and bring them to appropriate closure.
- Owning end-to-end availability and performance of mission-critical services and building
- Automation to prevent the recurrence of the problem.
Key Responsibilities:
- Works with cross-product teams to ensure the high availability of the system.
- Experience in at least one of the following languages and willingness to learn new ones: Bash, Php, Golang
- Ability to identify system bottlenecks and recommend solutions to solve the availability issue.
- Proven expertise in system-level debugging
- Working experience in building massively scalable high-performance services
- Strong Linux systems knowledge
- Guide new SRE engineers on aspects of system debugging.
- Hands-on experience working with AWS systems and components.
List of tools we are using internally:
- Thread Dump Analysis
- Heap Dump Analysis
- GC logs Analysis
- Knowledge of Java Virtual Machine (JVM) tuning
- Knowledge of Tomcat, IBM WAS and Weblogic
- Multiple scripting/programming languages: PHP, GoLang, Scala
- Monitoring: Grafana, ELK AWS cloud watch, and other internal tools
- Documentation and Ticketing: Jira and Confluence
Qualification:
- Bachelor's degree in computer science or equivalent field
- Working experience in building massively scalable high-performance services
- Excellent written and verbal skill
Why Join Us?
- Positive Employee Testimonials and Good Culture: Consistently Very Satisfied rating and
positive feedback about the culture from the team.
- Solve highly complex IT problems: Opportunity to work on some of the most complex and highly transacted IT systems in the world solving real Business problems.
- Fast Track Career Growth: We highly promote meritocracy, and it is the capability on ground and not the number of years which matter to us. Based on your capability you can expect 2x faster growth at Avekshaa compared to a large IT company
- Rapid Learning: Avekshaa is a young and agile company, environment and opportunity here is a crash courses in business and life. You will potentially learn more in 6 months here than you will in few years at university or a large IT company.
- Promote Innovation: we cannot afford to be very top heavy and so will expect everyone to be entrepreneurial. This means having the liberty to take risks, work unsupervised and innovate.
- More ownership: you will be part of the close-knit team. You will have both a sense of ownership and actual ownership (through ESOPs) that will give you one more reason to take on challenges and learn more.
- More satisfaction: your work will have a direct impact on our Customers Business
- Best Technical career path in the industry: delivery stream people can grow up-to the Role of Partner (an Industry first)
- Promote brand: our approach is to ensure that every individual build her/his own brand through patents, papers and presentations -this is the best way to build Avekshaa s brand too.
- More importantly satisfaction of contributing to building a world class Technology Company from India, which aims to be a global leader in its space.
Job Location: Mumbai
Company Details: Please refer to the next page for company details.
Interested: Please share your profile to Email: vi******i@av*****a.com |Mobile: 8660691***
About Us
Avekshaa Technologies (www.avekshaa.com) is a next-generation information technology products and solutions company, providing specialized solutions in the P-A-S-S (Performance, Availability, Scalability and Security) Assurance space to the Enterprise customers globally.
We are the pioneers in introducing a paradigm shift in the way the Performance, Availability, Security and Scalability (P-A-S-S) requirements are delivered to business-critical applications and IT systems.
We make our customers business-ready for the Digital age.
Our Credentials: Avekshaa has successfully built a brand for itself in the Performance engineering space. It has an installed base of over 60 Enterprise customers, has won 14+ awards and recognitions, has multiple CXO level references including from board members and has been widely covered in press. Industry Awards and Recognition,
- Top 200 for RED HERRING Asia in 2016 & 2015
- Express IT Awards- Silver winners 2015: in Innovation category
- NASSCOM Emerge 50 Winner for the year 2013
- Deloitte Fast 50, India, 2014 & 2017 | Deloitte Fast 500, APAC, 2014, 2016 & 2017
- The Smart CEO-Startup50 - 2015,
- Niche Solutions Provider of the Year (India) 2015 (Wealth & Finance International)
- TiE Lumis Entrepreneurial Excellence Award top 20 2015 & 2014
- Multiple CXO level references including from board members
- Solved over 5000 performance, availability, and scalability problems across the tech stack.
- 60+ marquee ET100 & Global Enterprise Customers
Our Credentials:
- We helped our customer build / engineer one of the largest Media delivery systems on Mobile (4G) in the world involving 100 million users with 10 million concurrency.
- We helped our customer re-Architect and build a core banking product on Cloud and scaled it 10 times.
- Our performance engineering team was involved in ensuring an issue-free migration of one of the largest Internet Banking System across the globe.
- We helped in optimizing a large Fraud Management System that processes more than 10 million transactions per day with a time out of 1 sec
Client Speak: https://www.youtube.com/watch?v=x7h_Azq9fNw
For additional details please visit www.avekshaa.com
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: Avekshaa TechnologiesLocation(s): Mumbai
Keyskills: Heap Dump Analysis GC Analysis Monitoring Tools Thread Dump JVM Apm Tools RCA L3 triaging Scripting
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Avekshaa Technologies
Avekshaa Technologies (www.avekshaa.com) founded in 2011 is a next-generation information technology company, providing specialized solutions and products in the P-A-S-S¢ (Performance, Availability, Scalability and Security) Assurance space to the Enterprise customers globally.
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