Join A Leading Us Insurance Voice Process/ Salary Up To 5.7lpa @ Rivera Manpower

Job Description

GREETINGS!!

We are hiring for international banking process in top MNCs

Job role: Advisor Executive

Location: Electronic City, Bangalore
Salary: Up to 5.7 LPA
Shift: US Shift (Rotational)
Contact: Muskaan 8884496***

Akash 8884498***

Sam 9513900***

Shiva 7996772***

Requirements:

• Minimum 1 year of BPO experience (International Voice Mandatory)
  
• Strong command over English (both verbal and written)
  
• Comfortable with rotational shifts
  
• Immediate joiners highly preferred
  

Job Responsibilities:

• Handle inbound and outbound calls related to UK-based insurance queries
  
• Assist customers with policy details, renewals, claims, payments, and endorsements
  
• Verify customer information and update policy records accurately
  
• Educate customers about insurance terms, benefits, and processes
  
• Provide first-call resolution and reduce repeat call volumes
  
• Document customer interactions, transactions, and feedback properly in CRM tools
  
• Maintain confidentiality of customer data and adhere to GDPR guidelines
  
• Escalate complex issues to the appropriate department or supervisor
  
• Meet or exceed defined KPIs like AHT, CSAT, Quality Score, and Attendance
  
• Collaborate with team members to meet daily/monthly performance targets
  
• Participate in team huddles, training sessions, and quality improvement plans
  
• Stay up-to-date on UK insurance products, policy changes, and regulations
  

Benefits:

• Competitive salary with high incentives
  
• Two-way cab facility
  
• Work with a global insurance brand
  
• Growth-oriented work environment
  
• Training & skill development opportunities

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Keyskills:   Us Banking Escalation Management Communication Skills Customer Support Banking Process Banking Operations Banking Voice International Banking Operational Support Customer Handling International BPO Credit Card Operations