Job Description
Key Responsibilities:
*Knowledge in TPA, Insurance Company, UTI TSL , Hospital Sector
Understanding of the product and provide training and product demo to new and existing clients
Team management/ handing team of Medical officers / quality analysts
Handling operations of the accounts
Meeting and understanding of the customer requirements, plan implementation
Travel to the customer's site as and when required for training and implementing
Ensure service levels are maintained at hospitals
Establish objectives and operational criteria for accounts managed.
Understand the requirements of Clients regularly and implement the process at hospitals.
Motivating / retaining the team members.
Develop and implement organizational policies and procedures for the facility of customers.
Gathering and analyzing data (learning) and using it to plan and implement.
Sitting on Team Meetings and representing the views of clients
Regular Analysis for effective usage of the platform
Planning and implementing strategic changes to improve service delivery.
Extrapolating data for quality assurance and monitoring purposes.
Regular visit to hospitals to review and streamline the process, document and share MOMs
Other activities as assigned by your reporting manager.
Job Classification
Industry: FinTech / Payments
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Team Leader
Employement Type: Full time
Contact Details:
Company: MedVerve Healthcare
Location(s): Bengaluru
Keyskills:
Operations Management
TPA
Hospital Management
Implementation Management
plan implementation
product training