Candidate Skill:Technical Skills LMS, LOS, Production Support, Issue Tracking, Escalation Handling, Stakeholder Coordination, Shift Support, Documentation, Communication, Non-Technical Support
Job Description:We are looking for experienced Production Support Assistants with a strong background in non-technical support roles for a reputed organization in Pune. This is not a Business Analyst (BA) role.
Key Requirements:Must have cleared Pre-Employment Requisites (PREP).Minimum 5 years of relevant experience in production support.Familiarity with LMS (Loan Management System) and LOS (Loan Origination System) is mandatory.Ability to handle escalations, support end-users, and coordinate with internal teams.Strong communication and coordination skills.Ability to document and track issues effectively.Work Schedule:5-day working week (any 5 days, including Saturday or Sunday).
Rotational Shifts:10:00 AM 7:00 PM2:00 PM 11:00 PM
Key Skills:Production SupportIssue Tracking and Escalation ManagementAwareness of LMS and LOSNon-technical Stakeholder CoordinationShift Flexibility
Keyskills: IT Support Escalation Handling LOS LMS Issue Tracking Shift Support Production Support