Senior Specialist/ AM
- Moveinsync Technology
- 2 - 7 years
- Noida, Gurugram
- 2 months ago
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Job Description
Role & responsibilities
- Stakeholder Coordination: Collaborate with employees, SPOCs, peers, and vendors to ensure smooth operations.
- Vendor Management: Oversee cab vendors for quality, consistency, and SLA compliance through structured reporting.
- Fleet Quality Control: Ensure vehicles meet safety, cleanliness, licensing, and driver conduct standards.
- EHS & Emergency Response: Ensure EHS compliance, especially for female staff; handle emergencies and accidents.
- Route & Cab Allocation: Use MoveInSync to plan cost-effective routes as per shift requirements.
- Communication: Maintain two-way communication to avoid missed pickups.
- Escalation Handling: Address real-time issues such as service failures or missed pickups.
- Cost Management: Monitor and control transport costs while maintaining service quality.
- Reporting: Generate OTA/OTD, No Show, and other client-required reports.
- Coordination: Work closely with the Centralized THD and Tracking teams.
- Hands-on experience with EV fleet operations, SLA monitoring, and vendor governance.
- Operational Excellence: Ensure 24/7 seamless transport at all sites.
- Act as SPOC for all transport matters. Monitor vehicle/driver availability, EV ops, and DSR accuracy.
- Financial & Compliance Oversight: Track monthly transport spends, ODC, and budget alignment.
- Manage invoice validation and ensure legal/audit compliance.
- Team & Vendor Management: Lead daily ops with teams and vendors; conduct regular reviews and training.
- Reporting & Client Communication: Share daily/monthly reports; attend review meetings and manage escalations.
- Quality, Safety & Incident Management: Support audits, conduct RCA/CAPA for incidents, and act on feedback.
- Strategic & Stakeholder Engagement: Contribute to QBRs, cost-saving initiatives, and vendor evaluations.
- Monitor Transport PO, KMS validation, and productivity metrics across locations.
Preferred candidate profile
- Graduate in any discipline
- Experience Min 2 to 7 years of managing transport for minimum 400 to 500 employees in a Corporate environment, BPO etc.
- Good knowledge of Excel is a must
- Good communication in writing and speaking English & Local Language.
- Knowledge/Experience in MoveInSync or any other transport automation tool is preferred.
- 6 days Working
- Willing to work in Rotational shifts
Job Classification
Industry: Software ProductFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations - OtherEmployement Type: Full timeContact Details:
Company: Moveinsync TechnologyLocation(s): Noida, Gurugram
Keyskills: Team Management Communication Skills Excel Employee Transportation Transport Operations Excel Sheet Fresher Hiring Transport Management Stakeholder Management
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Moveinsync Technology
MoveInSync is the worlds largest office commute platform. We have more than 250 Enterprise clients with 22 Fortune 100 companies such as Google, Microsoft, Amazon, Meta, Walmart to name a few. MoveInSync helps get 10% of the office workforce in India reach their office and home timely and sa...
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