Customer Service Representative (voice ) At Xl Dynamics India Pvt Ltd
- XL Dynamics
- 2 - 7 years
- Pune
- 8 days ago
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Job Description
Please find below the JD for Calling Specialist Position:
- Position: Calling Specialists (voice)
- Job Shift: Night
- Experience: Minimum 1 year of experience in an International (Voice) Process.
- Education: We hire based on individual talent, skill and work ethic. Formal degrees are not a material in our hiring decision.
- Job Location: Pan India
- Salary Range: Ready to Negotiate
Key Responsibilities:
- Calling Specialists are responsible for communicating with Clients on special projects.
- They must possess a very high degree of Customer Service skills and must have an urgency to ensure the Client's objectives are met. They should be very effective communicators.
- Make and receive calls related to special clients and projects.
- Have a good understanding of the process objectives and be able to communicate effectively with the clients to achieve them.
SKILLS/EXPERTISE:
- Excellent English communication skills (verbal and written)
- Must have an Neutral Accent or American Accent (preferable) with a high degree of accuracy in pronunciation.
- Must have a clear voice and a must be able to communicate professionally without the use of conversation fillers or slang when speaking.
- Ability to manage and prioritize multiple work requirements to meet deadlines.
- Must be self-managed, responsive and dedicated to customer support.
- Ability to work independently as well as in a team environment.
Note:
- Candidates who have appeared for our Voice process in the last 3 months are not eligible for this opening.
- Candidates with notice period greater than 45 days (non-negotiable), please do not apply.
- Candidates with only Domestic Call Center experience are ineligible for this profile.
Job Classification
Industry: Financial ServicesFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Retention - Voice / BlendedEmployement Type: Full timeContact Details:
Company: XL DynamicsLocation(s): Pune+ View Contact
Keyskills: International Voice Process Customer Query handling Customer service Representative International BPO
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₹ -5 Lacs P.A
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