FreshService Administrator @ Pinnacle Group Inc

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FreshService Administrator

Pinnacle Group Inc
5 - 6 years
Kolkata
5 months ago
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Job Description

Administer and Manage FreshService SaaS Application.
IT Service Management Methodologies : ITIL, Incident Management, Change Management, and Problem Management.
Enterprise Service Management Methodologies : Knowledge Management, Asset Management, and Alert Management.
Azure Cloud Services : Identity and Access Management, Azure Active Directory ( Entra ID), Azure Assets, Role Based Access Control.

FreshService Administration

Administration and oversight of all FreshService modules, including but not limited to Incident, Change, Problem, Alert, Management modules.
Administration and organization of automation, such as workflows, business and Supervisor rules, Service Level Agreement policies.
Setting up Hardware and Software asset management within FreshService
Create documentation of FreshService configuration, end user articles, and guides.
Responsible for maintaining and sharing knowledge of policies and procedures of the IT ticketing system.

FreshService Consultant

Jointly interfacing with IT and business units to develop requirements and configuration support for using FreshService optimally.
Develop, implement and ensure processes, procedures, and standards are followed, across all workspaces.
Establish parameters for and monitor work quality and performance metrics in FreshService Analytics and Tableau.
Conduct root-cause analysis to identify systemic issues and prevent future incidents.
Create analysis and trending reports for assigned unit .
Copilot the FreshService internal user group with IT Services team.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Security
Role: Security Administrator
Employement Type: Full time

Contact Details:

Company: Pinnacle Group Inc
Location(s): Kolkata

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Keyskills: IT services Service management Ticketing Change management Automation Active directory Problem management Incident management Analytics Financial services

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Pinnacle Group Inc

Pinnacle Group is a leading provider of information technology and workforce solutions. Pinnacle Group includes Pinnacle Technical Resources, Inc., its flagship information technology staffing and consulting services provider; Pinnacle MSP, a managed serv

FreshService Administrator @ Pinnacle Group Inc

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