MSP Program Manager
- Pinnacle Group Inc
- 5 - 8 years
- Kolkata
- 4 months ago
- Email to a friend
- Report this job
Job Description
Pinnacle Group exists to connect people with opportunity. For the last 25 years, weve done exactly that by living our core values of putting people first, delivering excellence in all we do, and giving back to the communities in which we live and work. We are a leading workforce solutions company supporting the talent needs of global leaders in financial services, technology, communications, utilities, and transportation and we are one of the largest women and minority-owned companies in our industry. Our team of service-driven, energetic, and diverse professionals is well-respected in our industry and our leadership team is aligned and focused on taking the company to the next level. If youre looking for a new opportunity where you can truly make a difference, we hope youll apply for a position with us.
Job Summary
Responsibilities
- Lead and manage the steady-state operations of the contingent workforce timekeeping, milestone billing, and supplier payment processes.
- Serve as the primary point of contact for procurement, finance, business operations, IT, and suppliers.
- Develop and execute strategic process improvements to enhance program efficiency and effectiveness.
- Drive supplier and manager outreach, ensuring seamless communication and compliance with program policies.
- Oversee daily escalations, program reporting, and operational issue resolution.
- Build and maintain strong relationships with procurement, finance, and other key business stakeholders to ensure program success.
- Monitor supplier performance, ensuring adherence to SLAs, KPIs, and compliance standards.
- Serve as the gatekeeper for customer service, managing escalations and problem-solving to enhance the stakeholder experience.
- Lead, train, and mentor a team of 4+ MSP professionals, ensuring high performance and professional growth.
- Collaborate with the Director of Operations on performance management, staffing needs, and team development.
- Foster a service-oriented team culture, ensuring a high-quality experience for all stakeholders.
- Ensure program adherence to contractual, legal, and regulatory requirements.
- Conduct audits and implement compliance controls to mitigate risks.
- Utilize advanced Excel and reporting tools to drive data-based decision-making and strategic improvements.
- Analyze program data to identify trends, forecast staffing needs, and drive operational efficiencies.
Requirements
- Bachelor s degree or equivalent work experience.
- 5-8 years of MSP experience, with a strong background in staff augmentation (service procurement experience is a plus).
- Experience managing teams (4+ direct reports) and leading operational functions.
- Fieldglass experience is required; expertise in other VMS technologies is a plus.
- Proficiency in Microsoft Excel (pivot tables, VLOOKUPs, data analysis) and PowerPoint.
- Strong ability to analyze program data, identify trends, and drive process improvements.
- Experience managing high-volume, high-intensity client programs.
- Proven ability to develop and execute savings initiatives based on client focus and market trends.
- Strong problem-solving skills with a solution-driven approach to managing escalations and program challenges.
Qualifications
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Project & Program ManagementRole Category: Technology / ITRole: Program Manager - Technology / ITEmployement Type: Full timeContact Details:
Company: Pinnacle Group IncLocation(s): Kolkata+ View Contact
Keyskills: Procurement Data analysis Excel Performance management Staffing Billing Customer service Operations Financial services Business operations
Fraud Alert to job seekers!
₹ Not Disclosed
Similar positions
Pinnacle Group Inc
Pinnacle Group is a leading provider of information technology and workforce solutions. Pinnacle Group includes Pinnacle Technical Resources, Inc., its flagship information technology staffing and consulting services provider; Pinnacle MSP, a managed serv
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in