Role & responsibilities
1.Customer Interaction: Handling inbound and outbound calls to assist customers with their inquiries, complaints, and service requests.
Sales Support: Promoting telecom products and services to potential customers.
Data Management: Recording customer interactions and updating databases with accurate information.
Feedback Collection: Gathering feedback from customers about their experiences with the company's services.
Team Collaboration: Working closely with other team members and departments to resolve customer issues and improve service processes.
Training and Development: Participating in training sessions to improve your knowledge of telecom products, services, and customer service techniques.
Reporting: Preparing reports on customer interactions, sales performance, and other relevant metrics.
Compliance: Ensuring that all telecalling activities comply with company policies and regulatory requirements.
Preferred candidate profile:
1. Any Graduation
2. Good communication skills
3. Advance Excel
4. Good Technical skills
Keyskills: telecalling data management Cold Calling
Indus Towers is an independently managed company offering passive infrastructure services to all telecom operators and other wireless services providers such as broadband service providers