Senior Executive-Customer Success
- Cloudkeeper
- 1 - 3 years
- Noida, Gurugram
- 7 days ago
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Job Description
Job Description: Customer Success - Executive Role / Sr. Executive Role
Experience:1-3 years
Location: Noida (5 days -WFO)
About Us
CloudKeeper is a cloud cost optimization partner that combines the power of group buying & commitments management, expert cloud consulting & support, and an enhanced visibility & analytics platform to reduce cloud cost & help businesses maximize the value from AWS, Microsoft Azure, & Google Cloud. A certified AWS Premier Partner, Azure Technology Consulting Partner, Google Cloud Partner, and FinOps Foundation Premier Member, CloudKeeper has helped 350+ global companies save an average of 20% on their cloud bills, modernize their cloud set-up and maximize value all while maintaining flexibility and avoiding any long-term commitments or cost. CloudKeeper hived off from TO THE NEW, a digital technology service company with 2500+ employees and an 8-time GPTW winner.
We take pride in our culture driven by passion for making an impact through technology and is backed by our emphasis on learning and development. Get a sneak peek of our work-culture here.
CloudKeeper: https://www.cloudkeeper.com/
Responsibilities
- Assist in customer onboarding, understanding customer objectives, and explain offering.
- Conduct platform demos to showcase key features and value propositions
- Handle customer queries related to the platform and billing issues.
- Preparing RIs and Savings Plan recommendations, cost anomaly reports, and monthly cost analysis reports.
- Support in generating and maintaining custom reports for customers using pre-defined templates or guided logic (e.g., by business unit, account, usage type).
- Log, track, and manage tickets in the ticketing system, ensuring proper documentation and traceability of support activities.
- Raise and track AWS support cases under guidance.
- Work on internal documentation and process notes.
Qualifications and Skills:
- Technical background i.e. BE/B.tech/MBA (IT)
- 0-3 years of experience in customer service/facing roles.
- Excellent communication, presentation, and relationship-building skills.
- Ability to multitask and manage time effectively.
- Detail-oriented and proactive in following up with customers.
- Strong problem-solving skills with a proactive and customer-first mindset.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success - OtherEmployement Type: Full timeContact Details:
Company: CloudkeeperLocation(s): Noida, Gurugram
Keyskills: Client Success cloud customer onboarding key account manager customer satisfaction saas Key Account Management account manger client satisfaction
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