Customer Success Manager
- Real Time Data
- 1 - 6 years
- Noida, Gurugram
- 23 days ago
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Job Description
Job responsibilities
Develop and maintain strong relationships with customers, by doing regular health checks and becoming a trusted advisor for their needs and interests.
Write Monitor and track customer usage of our products or services, identifying areas for improvement and providing recommendations.
Assist Deliver ongoing training and support to customers, ensuring they have the knowledge and tools they need to achieve their goals.
Implement Collaborate with internal teams to develop and implement strategies to improve customer satisfaction and retention
Use Handle and resolve customer issues in a timely and efficient manner, escalating issues as needed to ensure quick resolution
Contribute t Provide regular reports on customer activity and feedback to internal stakeholders, including leadership teams and product development teams.
Conduct regular check-ins with customers to understand their evolving needs and ensure they are receiving exceptional services.
Skills
Bachelor's degree in business, engineering, or a related field.
3+ years of experience in Customer Succes/Service
Experience in working with the US/International customers and time zones.
Excellent communication skills, including the ability to listen actively, build rapport with customers, and explain complex concepts in simple terms
Strong problem-solving and analytical skills, with the ability to identify issues and develop effective solutions.
Ability to work independently and as part of a team in a fast-paced, dynamic environment.
Qualifications
Bachelors degree (or equivalent) in computer science.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success ManagerEmployement Type: Full timeContact Details:
Company: Real Time DataLocation(s): Noida, Gurugram
Keyskills: customer success Upselling Cross Selling Customer Life Cycle Management Customer Retention Renewals Churn Management
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