Team Lead @ Hexaware Technologies

Job Description

Role & responsibilities:

We are looking for a dynamic Tele Sales and Retentions Team Leader with a strong background in international call center processes.

The ideal candidate will have a proven track record in managing teams and driving sales in a call center environment.

Key Responsibilities:

Lead and manage a team to achieve retention and sales targets for both Consumer and VBS segments.

Ensure excellent Customer Effort Score (CES) and drive improvement in First Call Resolution (FCR) and Transactional Net Promoter Score (TNPS).

Provide coaching, mentorship, and guidance to team members to enhance performance.

Monitor team performance metrics and develop strategies to meet and exceed KPIs.

Ensure seamless use of CRM tools for tracking and customer interaction.

Knowledge and Experience:

Minimum 5+ years of experience in a call center environment.

Minimum 2+ years of experience in managing teams within a call center.

Sales experience is highly preferred. Proficient in CRM tools with strong Microsoft Excel and PowerPoint skills.

Qualifications:

Bachelor's degree (preferred).

Key Performance Indicators (KPIs):

Retention and Sales Targets for Consumer & VBS.

Customer Effort Score (CES).

First Call Resolution (FCR) & Transactional Net Promoter Score (TNPS).

Join us and lead a high-performing team in a dynamic, international sales and retention process

Job Title: Tele Sales and Retentions Team Leader (International Process Experience Required) Location: Ghansoli, Navi Mumbai

Shift Timing: 24/7 with 2 rotational days off

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Keyskills:   Outbound Sales Telesales Retention Upselling Cross Selling Bpo Sales Voice Process Shrinkage Attrition International BPO