Customer Success Specialist
- Saleshandy
- 5 - 6 years
- Ahmedabad
- 1 month ago
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Job Description
2. Risk Detection & Flagging - Monitor product usage, login frequency, billing behavior, and engagement patterns to detect red signals early.
3. Success Plans for At-Risk Accounts - Build 1:1 success plans with clear milestones for accounts struggling with adoption or value realization.
4. Proactive Outreach - Personally engage users showing low activity, cancellation intent, or failed onboarding.
5. Save Campaigns - Craft recovery strategies, personalized win-back emails, and alternative solutions to retain high-potential users.
6. Retention Strategy - Collaborate with onboarding, product, and support to build scalable, repeatable playbooks for churn prevention.
7. Feedback Loops - Document exit reasons, surface friction points, and help product + growth teams prioritize based on risk data.
- You ve worked in a SaaS CS or support role where churn reduction was your responsibility not just your metric.
- You know how to spot subtle signs of drop-off and act fast.
- You re empathetic, data-driven, and relentless in turning things around.
- You ve written save emails, retention campaigns, or manually revived failing accounts.
- You re comfortable with HubSpot, Stripe, Intercom, or retention tools like Churnkey, Basecamp, Chartmogul, Intercom, .
- Bonus: You ve seen success with users who didn t get the product at first but became long-term champions.
- High Ownership - Direct impact on company revenue.
- Career Growth - Leadership path as we scale to 10,000+ customers.
- Global Exposure - Work with businesses across the US, Europe & APAC.
- Supportive Culture - Fast-moving team with strong values and zero red tape.
- Perks That Matter - Annual L&D budget, health coverage, paid retreats, flexible remote setup.
- Apply with your CV + 2-3 lines on how you ve driven revenue in a CS role.
- Short intro call with our CS lead.
- Short take-home task to showcase your thinking.
- Final call to align goals, expectations, and culture fit.
- Offer & onboarding
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Head - Customer SuccessEmployement Type: Full timeContact Details:
Company: SaleshandyLocation(s): Ahmedabad
Keyskills: trello project management css github software testing customer relationship wordpress manual testing customer focus javascript account management client relationship management requirement gathering git saas html mysql agile hubspot crm jira
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