Customer service L1 support Professional @ Leading Client

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Customer service L1 support Professional

Leading Client
2 - 5 years
Hyderabad
21 days ago
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Job Description

Hi,

Greetings from the IDESLABS,

Urgent Requirement for Customer service Support.

Location:Pan India

Mode of work:Hybrid

Employment Type:C2H

JD:

Client Support - L1/L2 supportFirst level communication Through ticketing tool/ Teams / Zoom Calls responding to any issues for end Users (located in US / Ukraine). These are clients of Mede or internal teams.Collaborate with l2/ L3 teams in case of high severity outages DBA s, Dev, IRC team and BA sFirst level issue investigation on any Website outages reported by the end users.Candidate to be well versed in User provision Password resets, new passwords, User a/c activation/ Deactivation repare and present Weekly status report to client.Role requires working in Night shift (9:30 pm / IST to 6:30am/IST) on alternate week.Excellent communication skills to communicate with end users.POSITION GENERAL DUTIES AND TASKS :Client Support - L1/L2 support First level communication Through ticketing tool/ Teams / Zoom Calls responding to any issues for end Users (located in US / Ukraine). These are clients of Mede or internal teams. Collaborate with l2/ L3 teams in case of high severity outages DBA s, Dev, IRC team and BA s First level issue investigation on any Website outages reported by the end users. Candidate to be well versed in User provision Password resets, new passwords, User a/c activation/ Deactivation repare and present Weekly status report to client. Role requires working in Night shift (9:30 pm / IST to 6:30am/IST) on alternate week. Excellent communication skills to communicate with end users.

Job Classification

Industry: Recruitment / Staffing
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Service
Employement Type: Full time

Contact Details:

Company: Leading Client
Location(s): Hyderabad

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Keyskills: Customer service client support L2 support L1 support Customer service Support communication skills

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Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

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Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

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Customer service L1 support Professional @ Leading Client

Home > Customer Success, Service & Operations - Other