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Associate - Live Ops @ Gameskraft

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 Associate - Live Ops

Job Description

Bring an outside-in view to improve the payment product further and continuously improve the payment experienceHelp Product and Tech teams debottleneck any dependency from Gateways, Banks and other third-party teamsWork closely with other cross-functional teams to help address escalationsMaintain relationships with Payment Gateways, Banks, and other service providers and work on continuous development areasWhat youll bringAt least 2 years of experience working in the payment operations domain & KYC workflow Highly ownership-driven approach and pay attention to details, should have a datadriven approach and take decisions independentlyAbility to effectively manage time, prioritise tasks and work within deadlines with little supervisionOwnership with a clear bias for action Ability to collaborate with cross-functional teams to deliver impactful solutionsAbility to work in a fast-paced environment and ensure timely closure of tasksHighlight improvement areas with the team to improve the overall customer experience

Job Classification

Industry: Gaming
Functional Area / Department: Customer Success, Service & Operations
Role Category: Non Voice
Role: Customer Onboarding - Non Voice
Employement Type: Full time

Contact Details:

Company: Gameskraft
Location(s): Bengaluru

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Keyskills:   Banking payment gateways Workflow Customer experience Management Monitoring Supervision

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Gameskraft

Established in 2017, Gameskraft has become one of Indias fastest-growing companies. We are building the worlds most-loved online gaming ecosystem - one game at a time. Started by a group of passionate gamers, we have grown from a small team of five members to a large family of 600+ Krafters, working...