Analyst, Workforce Management @ Evolent Health

Your Future Evolves Here

Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Our pursuit of this mission is the driving force that brings us to work each day. We believe in embracing new ideas, challenging ourselves and failing forward. We respect and celebrate individual talents and team wins. We have fun while working hard and Evolenteers often make a difference working in everything from scrubs to jeans.

Are we growingAbsolutely and Globally. In 2021 we grew our teams by almost 50% and continue to grow even more in 2022. Are we recognized as a company you are supported by for your career and growth, and a great place to workDefinitely. Evolent Health International (Pune, India) has been certified as Great Places to Work in 2021. In 2020 and 2021 Evolent in the U.S. was both named Best Company for Women to Advance list by Parity.org and earned a perfect score on the Human Rights Campaign (HRC) Foundation s Corporate Equality Index (CEI). This index is the nations foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality.

We recognize employees that live our values, give back to our communities each year, and are champions for bringing our whole selves to work each day. If you re looking for a place where your work can be personally and professionally rewarding, don t just join a company with a mission. Join a mission with a company behind it.

What You ll Be Doing:

Your Future Evolves Here

Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Our pursuit of this mission is the driving force that brings us to work each day. We believe in embracing new ideas, challenging ourselves and failing forward. We respect and celebrate individual talents and team wins. We have fun while working hard and Evolenteers often make a difference working in everything from scrubs to jeans.

Are we growingAbsolutely and Globally. In 2021 we grew our teams by almost 50% and continue to grow even more in 2022. Are we recognized as a company you are supported by for your career and growth, and a great place to workDefinitely. Evolent Health International (Pune, India) has been certified as Great Places to Work in 2021. In 2020 and 2021 Evolent in the U.S. was both named Best Company for Women to Advance list by Parity.org and earned a perfect score on the Human Rights Campaign (HRC) Foundation s Corporate Equality Index (CEI). This index is the nations foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality.

We recognize employees that live our values, give back to our communities each year, and are champions for bringing our whole selves to work each day. If you re looking for a place where your work can be personally and professionally rewarding, don t just join a company with a mission. Join a mission with a company behind it.

What You ll Be Doing:

Position Summary

The Workforce Management Analyst is responsible for optimizing workforce operations to enhance efficiency and customer satisfaction. This role involves analyzing key performance indicators (KPIs), forecasting staffing needs, and developing schedules to ensure adequate staffing levels. The analyst will monitor real-time performance, identify trends, and recommend improvements to processes and systems. Key responsibilities include:

• Data Analysis: Collect and analyze data related to workforce performance and customer interactions to identify areas for improvement.
• Forecasting and Scheduling: Implement forecasting models and schedules to meet service level objectives.
• Reporting: Generate regular and ad-hoc reports on workforce metrics, including attendance, performance, and call center statistics (daily, weekly, and monthly) and help identify trends to promote decision making.
• Process Improvement: Identify opportunities for process automation and optimization to enhance operational efficiency.
• Collaboration: Work closely with operations and cross-functional teams to ensure alignment with company standards and goals.
• Real-Time Monitoring: Provide real-time monitoring and adjustments to staffing levels to meet service demands.

Essential Skills (Required) :

• A minimum of 3-5 years of experience in a WFM role.
• Hands-on RTA/Scheduling Experience with Genesis application (minimum 1 year.)
• Must be an advanced user of Microsoft Excel.
• Excellent verbal and written communication skills.
• Extremely well-organized with excellent analytical, problem-solving, and planning skills.
• Critical thinking with the ability to contribute to challenging assignments in a business environment.
• A high sense of urgency, and the ability to multi-task and meet deadlines.
• Exceptional learning agility and possess a highly developed curiosity.

Good To Have Skills:

• Knowledge of Power BI/Tableau will be preferred.
• SQL knowledge.

Mandatory Requirements:

We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.

Evolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Mandatory Requirements:

We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.

Evolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.