Senior Associate - IB Support
- Genpact
- 3 to 7 Yrs
- 7 days ago
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Job Description
- Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are inviting applications for the role of SA, IB Support In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement Active user of Internet and online applications. Responsibilities Overall responsibility for quality and timeliness of process delivery. Manage the Installed Base data for stakeholder. Works as an admin for the IB application and work towards data quality improvement & provide data insights and analysis. Gain understanding of processes, process upstream/downstream, different logics and general operating environment. Responsible to demonstrate capacity for critical thinking and analysis. Provide AdHoc support to Customer requirements. To provide improvement ideas for the process & ready to learn digital tools like Python. Close Interaction with Customer & business. Able to manage clients independently Endeavor to maintain a high VOC Voice of Customer Score. Responsible to showcase strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment Creating and maintaining a positive & open work environment Qualifications we seek in you! Minimum qualifications Post Graduate or Graduate degree or equivalent qualification. Good Knowledge of data management, MS Excel, Python are preferable. Good Communication skills. Preferred qualifications Problem solving skills with customer centric approach Demonstrated proficiency with written English and with neutral English accent Must be able to work on a flexible schedule (including weekend shift ) Strong attention to detail. JobProcess Developer Primary LocationIndia-Jaipur ScheduleFull-time Education LevelBachelor's / Graduation / Equivalent Job PostingJun 17, 2025, 11:10:44 PM Unposting DateOngoing Master Skills ListOperations Job CategoryFull Time,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Senior Associate - IB SupportContact Details:
Company: GenpactLocation(s): Jaipur,+ View Contact
Keyskills: data management MS Excel Python problem solving
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