US/ HR Helpdesk Professionals @ Deloitte Consulting

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US/ HR Helpdesk Professionals

Deloitte Consulting
0 - 5 years
Hyderabad
3 days ago
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Job Description

Role & responsibilities

Respond to customer HR inquiries through multiple channels - Phone, chat and web tickets.(calls, webforms, emails, chats and voicemails).
Develop an understanding of US Human Capital Management (HCM) nuances, including payroll, benefits, talent, policies etc.
Gain hands-on experience with applications like Workday, Oracle, SAP, and UKG.
Developing a higher level of accuracy and speed in task completion, demonstrating the ability to efficiently process transactions, showing proficiency in client service
Communicate (verbal and written) with customers from different countries and cultures.
Utilize the client knowledge base to find answers and solutions independently
Own incidents/issues end to end with minimum guidance.
Understanding and adherence to contractual goals and Service Level Agreements (SLAs)
Document recurring and known service request resolutions in the knowledge base.
Demonstrate flexibility in working in different shifts (24x7 operations).
Developing a high level of accuracy and speed in task completion, demonstrating the ability to efficiently close tickets, showing proficiency in client service

Job Classification

Industry: Management Consulting
Functional Area / Department: Human Resources
Role Category: HR Operations
Role: Head - Shared Services
Employement Type: Full time

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Company: Deloitte Consulting
Location(s): Hyderabad

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Keyskills: HR shared services Ticketing Hr Service Delivery ERC HRSS CTK

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Deloitte Consulting

For many reasons Deloitte and Touche USA LLP and its subsidiaries (the 'Deloitte US Firms') distinguishes itself as the place to be. One of those reasons: options. Instead of outgrowing the organization, we give you room to grow across service lines, industries and specialties. Variety is just one...

US/ HR Helpdesk Professionals @ Deloitte Consulting

Home > Hr Operations