Customer Service Representative - BPO Voice Process @ Accenture

Job Description

Customer Support Executive - International Voice Process .
Job Summary:We are seeking dynamic and customer-focused individuals to join our International Voice Process team. The role involves handling inbound and/or outbound calls for international clients, resolving queries, providing product/service information, and ensuring a high level of customer satisfaction.
Mandatory Points

1. Bachelors degree preferred For "freshers" & for "experience" under graduation can also apply .
2. Flexible with night shifts
3. Experience only in International voice process is eligible
4. "EXCELLENT" Communication Required

Key Responsibilities:

• Handle customer queries via phone calls in a professional manner.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Resolve customer complaints promptly and ensure customer satisfaction.
• Document all call information according to standard operating procedures.
• Follow communication scripts, policies, and procedures.
• Meet personal/team qualitative and quantitative targets.
• Escalate unresolved issues to the appropriate internal teams.

Requirements:

• Excellent verbal communication skills in English (mandatory).
• Minimum [6 months/1 year] of experience in an international voice process (preferred but not mandatory).
• Strong listening, problem-solving, and customer service skills.
• Ability to work in a fast-paced environment and meet targets.
• Willingness to work in night shifts and rotational shifts.
• Basic computer literacy MS Office, typing skills, CRM tools.

Preferred Skills:

• Familiarity with CRM systems and practices.
• Sales or upselling experience (for sales process).
• Technical support knowledge (for tech support process).

Benefits:

• Attractive salary with performance-based incentives.
• Transport facility (pickup and drop).
• Night shift allowance.
• Medical insurance.
• Opportunity for growth and career advancement. Interview Round:
• 1st round - versant test
• 2nd round - CD Round
• 3rd round - OPS Round ( all virtual mode )

Interested Candidate can send there 'RESUME' in this below mention mail ni********a@tr****t.com Or can also contact us on 6366478***

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Keyskills:   BPO Semi Voice Voice Process International BPO International Voice Process International Voice International Process International Calling UK Process