Head of Talent Transformation @ Bottle Lab

Head of Talent Transformation :
Are you passionate about transforming talent and building future-ready teams across tech and frontline roles
At SmartQ, we re redefining workplace dining through innovation. As Head of Talent Transformation, you ll lead learning for both our Tech (Product, Engineering, Design) and FB (Operation Executive, Relationship management, KAMs) teams.
From coding excellence to customer service master, you ll shape it all.
This is your chance to drive impactful, cross-functional capability building in a fast-paced, high-growth environment.
If you thrive at the intersection of hospitality and technology, we want you. Join SmartQ, where food meets innovation and talent meets opportunity.

Strategic Leadership
Develop and implement the LD strategy aligned with organizational goals for both hospitality and tech verticals.
Design separate yet interconnected learning roadmaps for FB operations (e.g., Operation executive, Relationship Manager, KAMs) and technology functions (e.g., engineers, PMs, designers).
Own the learning lifecycle from onboarding to leadership development.
Learning Programs - FB Domain
Build structured onboarding, SOP training, and customer-service-focused learning paths for frontline staff.
Partner with operations to deploy real-time, on-site training through videos, job aids, and microlearning modules.
Establish a train-the-trainer framework for Managers and LD team.
Standardize compliance and hygiene training across regions.
Learning Programs - Technology Teams
Co-create technical upskilling programs with engineering and product leadership.
Launch Tech Academy-style learning tracks (e.g., Dev Best Practices, Agile, Security, Design Thinking).
Drive managerial and leadership development for mid-senior tech professionals.
Introduce mentorship and peer learning forums for continuous technical and soft skill development.
Learning Infrastructure Tools
Own the implementation and administration of LMS platforms.
Leverage AI, simulations, and gamification to engage learners across all levels.
Curate internal knowledge hubs and recorded masterclasses by in-house experts.
Culture Capability Building
Embed SmartQ s RISHTAA values into all learning interventions.
Measure learning effectiveness using Kirkpatrick levels, NPS, retention, and business impact metrics.
Drive learning as a lever for retention, performance improvement, and career progression.
Team Stakeholder Management
Collaborate closely with CXOs, BU heads, and line managers for needs analysis and program implementation.
Act as a trusted advisor for Talent Development across business lines.
Lead and mentor the LD team; set goals, monitor performance, and foster a collaborative learning culture.
Metrics ROI:
Measure learning effectiveness through key KPIs like retention, performance improvement, and audit scores.
Own and report metrics such as training hours per employee, feedback scores, and skill enhancement impact.
Build dashboards to track ROI and optimize LD investments with leadership visibility.

Key Skills Experience:
Proven experience in setting up LD frameworks in fast-paced environments.
Deep understanding of service standards in FB and hospitality.
Strong exposure to designing content and leveraging digital learning tools (LMS, mobile learning, gamification).
Ability to engage with cross-functional teams - Operations, HRBP, HSEQ, Supply management and Technology.
Excellent communication, facilitation, and stakeholder management skills.
Experience working with diverse, multilingual frontline teams is a plus.

Preferred Qualifications:
Master s degree in HR, Psychology, Hospitality, or a related field.
15+ years of progressive experience in LD/Organizational Development roles with at least 2 years in a tech-led company and hospitality.

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