Software Support Engineer @ Som Imaging

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Software Support Engineer

Som Imaging
2 - 7 years
Kolkata
3 months ago
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Job Description

Software Support Engineer Kolkata 3rd April 2023 Immediate opening for a Software Support Engineer Candidate will be responsible for :

Learning and mastering our products and tools.

Interacting with customers independently for resolution of issues.

Taking customer feedback and solving queries.

Resolution of technical issues reported by customers (L2 and L3 level support).

Training customers on our Product.

Customer satisfaction and retention.

Maintaining proper records of work.

Demonstration of the product for a prospective client.

Eligibility :

Bachelors degree minimum 2 years relevant experience within the enterprise IT sector.

Excellent programming skill with passion for programming.

Expertise in Java script with knowledge in node.js.

Advanced troubleshooting and debugging skills, with a passion for problem-solving and investigation.

Ability to manage and grow existing enterprise customer and partner relationships by delivering high-quality support (Nice to have).

Excellent written and verbal English communication skills.

Ability to deal with rapid change and limited structure.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Software & QA
Role Category: Software Development
Role: Back End Developer
Employement Type: Full time

Contact Details:

Company: Somnetics Som Imaging
Location(s): Kolkata

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Keyskills: Training Software support Customer satisfaction Debugging Javascript Investigation Programming Management Troubleshooting

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Som Imaging

Striking in its simplicity, the three red vertical stripes reflect Som Imaging Informaticsfoundation: boldness in innovation, strength in collaboration, and a relentless drive for growth and excellence. Somnetics, founded in 1996, is a leading digital transformation company headquartered in Kolkata,...

Software Support Engineer @ Som Imaging

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