Hiring For Banking Customer Service/semi Voice/ Day Shift: 4 To 6lpa
- Rivera Manpower
- 0 - 3 years
- Bengaluru
- 2 months ago
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Job Description
Greetings !!!
We are hiring for top MNC Firms with attractive salary packages in the market. For more clarification about this job role, please feel free to reach out to us on the below mentioned number:
Shiva: +917996772782
Muskaan: 8884496***
Job Title: Customer Service Representative Banking (Early Morning Shift)
Location: [Manyatha Techpark]
Salary: 6 Lakhs Per Annum
Shift Timing: Early Morning
Employment Type: Full-Time
About the Role:
We are seeking a proactive and customer-focused Customer Service Representative to join our banking support team. This role is ideal for individuals with excellent communication skills, a strong service orientation, and a passion for resolving customer queries efficiently. The position involves handling inbound and outbound customer interactions, primarily via phone, email, or chat, in a fast-paced and regulated environment.
Key Responsibilities:
- Handle customer inquiries related to banking products and services (accounts, transactions, cards, loans, etc.) via calls, emails, or chat.
- Provide accurate information, troubleshoot issues, and resolve complaints in a timely and professional manner.
- Adhere to compliance standards and maintain confidentiality of customer information.
- Escalate unresolved issues to appropriate departments and follow up to ensure resolution.
- Update customer records and maintain detailed logs of interactions.
- Meet or exceed service level targets such as response time, resolution rate, and customer satisfaction scores.
Requirements:
- Bachelors degree in any discipline (Commerce/Finance preferred).
- 1-3 years of experience in customer service or support roles, preferably in the BFSI sector.
- Excellent verbal and written communication skills in English (additional regional language proficiency is a plus).
- Basic understanding of banking products and processes.
- Ability to work independently and handle high-pressure situations with professionalism.
- Willingness to work early morning shifts as per business requirements.
What We Offer:
- Competitive salary package upto 6 LPA.
- Performance-based incentives.
- Extensive training and development programs.
- Opportunity to work with a leading name in the banking sector.
- Health insurance, paid leaves, and other employee benefits.
Thanks and regards,
Shiva
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Retention - Voice / BlendedEmployement Type: Full timeContact Details:
Company: Rivera manpowerLocation(s): Bengaluru
Keyskills: Insurance Claims customer support international voice process banking process bpo Banking Operations customer service customer care international voice call center Operational Support advisor voice process semi voice inbound call communication skills
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Rivera Manpower Services, a renowned manpower consultancy, excels in talent solutions for IT and non-IT sectors. Over the past ten years, we have partnered with organizations to streamline recruitment, delivering top-notch professionals for specialized positions. We are a Top Choice for Bespoke Jo...
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