Team Lead, Technical Escalations
- PubMatic
- 5 - 8 years
- Pune
- 15 days ago
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Job Description
About the Role:
We are seeking a technically strong and proactive Technical Escalations -Team Lead to anchor our Pune-based TE team. This role is ideal for someone with prior AdTech experience working as a Technical Lead or Senior IC who thrives in high-pressure environments, excels at cross-functional collaboration, and is passionate about mentoring junior engineers.
You will play a crucial role in managing complex escalations, guiding issue resolution across global time zones, and driving improvements in troubleshooting workflows and automation.
What You'll Do:
Act as the escalation point for high-priority technical issues across APAC, EMEA, and NTAM regions.
Provide hands-on troubleshooting using REST APIs, browser dev tools, MySQL, and log analysis.
Lead technical investigations and root cause analysis for issues impacting publishers, demand partners, and platform stability.
Collaborate with Engineering, Product, and Deal Desk teams to drive long-term fixes and operational improvements.
Mentor and guide junior engineers to build SME depth and process ownership.
Drive technical documentation and contribute to knowledge base growth.
Optimize Jira/Salesforce workflows and enhance reporting for escalations.
Participate in 21x5 rotational shift coverage (APAC, EMEA, NTAM) and weekend on-call duties as needed.
We'd Love for You to Have:
Five to seven years of experience in AdTech, Programmatic Advertising, or SaaS-based technical support.
Hands-on experience in debugging tools (DevTools, Fiddler), SQL, Linux commands, API analysis.
In-depth understanding of RTB, PMP, Header Bidding, SDKs, and auction dynamics.
Prior experience as a Team Lead, Tech Lead, or Senior IC handling cross-functional escalations.
Strong analytical mindset with the ability to dissect logs, metrics, and partner documentation.
Proven ability to collaborate across teams and time zones to ensure SLA-bound delivery.
Exposure to automation initiatives, process design, or tech tool integration.
Experience working with global AdTech platforms like GAM, PubMatic, Magnite, Xandr, InMobi, IAS, or similar.
Familiarity with scripting (Python/Shell), dashboards, or observability tools is a plus.
Qualification
Should have a Bachelor's degree in engineering (CS / IT) or equivalent degree from a well-known institute/university.
Additional Information:
Return to Office: PubMatic employees throughout the global have returned to our offices via a hybrid work schedule (3 days in office and 2 days working remotely) that is intended to maximize collaboration, innovation, and productivity among teams and across functions.
Benefits: Our benefits package includes the best of what leading organizations provide, such as paternity/maternity leave, healthcare insurance, broadband reimbursement. As well, when were back in the office, we all benefit from a kitchen loaded with healthy snacks and drinks and catered lunches and much more!
Diversity and Inclusion: PubMatic is proud to be an equal opportunity employer; we dont just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job Classification
Industry: Software ProductFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Team LeaderEmployement Type: Full timeContact Details:
Company: PubMaticLocation(s): Pune
Keyskills: Rtb Dev Tools PMP Programmatic Advertising Fiddler Gam Adtech Magnite
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