Team Manager - Delivery Project Management
- Orange Business
- 5 - 10 years
- Noida, Gurugram
- 20 hours ago
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Job Description
Team Manager - MSDM is responsible for Excellence in team management is achieved when the leader of a team delivers the required results through the team, as per the business requirements This requires managing the team in a professional way, recognizing the value and individuality of the people, whilst delivering results in a complex changing environment, constantly adapting to new requirements and customer needs Acting as a team advocate when dealing both internally and externally
He s directly responsible for the day to day management, operations, administration and development of the team in accordance with global and local policies, processes, and procedures, in order to meet functional management objectives
From time to time it may be necessary for the manager to support the team in their own projects/ assignment This will be determined by the size of their team, projects available and in discussion with the MSDM / PM Head
key result / decision areas (outcomes)
Project & Delivery Management operations Ensure that the scope managed by the team achieve or exceed the set targets
Review the dashboards and the forecast to achieve proactively the required performance
Using appropriate quality management techniques, ensure CSAT targets are met Implement corrective action techniques as appropriate
Capability Management Identify & build capabilities within DPM & acceprate adoption of new products capabilities across MSC
Ensuring that quality is planned into the assigned scope and that there are the necessary mechanisms in place to measure performance Particular emphasis to be focused on Project Health Checks, Project Reviews and Project Audits in line with company requirements
Reporting quality outcomes and recommending and driving continuous improvement
People Development and Skills & Competencies Manangement Ensuring that team members regularly conduct a self-assessment in line with company requirements and taking the necessary actions to address skill/competency gaps and career planning initiativesProactively develop a performing team for the future Service Management Ability to provide quality of solutions to Customers and effective HOTO for all Services Knowledge Management
Championing all KM initiatives and ensuring team buy in
Promotes and coordinates technical knowledge harvesting within the organization
Training & Development
Identify, record, plan and administer the training requirements of the team Resource Management
Allocating appropriate resources to
Projects/ scope and forecasting resource requirements to management
Supporting the PM Head with recruitment activities
Resource management: Hiring, turn-over, training & career path management
Matrix Management
build & nurture transversal relationship across the Organization to foster collaborative environment People Management - Mentoring & Coaching
Develop and implement initiatives to maintain teams morale and motivation
Provide a mentoring and coaching service to team members as necessary to support their growth and development within the business
Business Performance
Deliver the performance KPIs as defined by the business
Productivity & Efficiency - Methodology & Standards
Ensuring that Synergy methodology is applied to all projects in a consistent and comprehensive manner, commensurate with the requirements of the projects
Efficient resource management with an eye on productivity & cost employing Agile, PMI standards
Managing & Comminicating Change
Managing & communicating change based on creative / innovative thinking driven by changing customer / business requirements Continual Improvement
Applies significant knowledge of industry trends and developments, best practices, implements effective continual improvement solutions
Identifying and implementing a range of continuous improvement initiatives to enhance business performance and increase quality
Business Performance and objectives Management
Setting, monitoring, and reporting against individual team member goals and objectives
Creating Individual Development Plans with team members
Creates and executes development plans and revises as appropriate to meet changing needs and requirements
Outstanding Customer Experience
Proactively anticipate customers requirements, deliver to meet or exceed expectations
Compliance & Adherence
Monitor the roll-out and compliance of the defined processes, procedures and audit the adherence to standards
Escalation Management & Problem Resolution
Assisting team members with problem resolution and acting as the first escalation point for the scope assigned to their team members
Manage escalations for all technical & procedural issues on change requests
Sales / Pre-sales Interlocks
Direct involvement with sales during BID / RFP phase
Key stakeholder to give Go no Go on the DPM deliverables Solution Review & Validation authority for DPMs
knowledge and abilities
Experience in manageing multiple multi product projects and - Ability to engage and partner with customer and internal staff as required
Strong Project Management Experience
Project management methodologies and tools
Consulting mindset to identify transformation oppertunitied within process & propose automation
Excellent customer delivery & customer experience skills/mindset
Excellent leadership & interpersonal skills
Exemplary people and change management skills
Ability to build relationships with peer and management levels both with clients and the company management
Good time management, organizational and communication skills
Ability to work under pressure and deal with multiple tasks
Proactive, self motivated
Experienced in effective problem solving techniques with ability to resolve individually or through facilitating a team of appropriate experts
Operational and Financial Excellence
Innovation & Design thinking approach
Effective written and oral communication with the ability to tailor the approach
Understanding and keeping the customer s or client s needs continually in mind when taking actions or making decisions
Global Delivery & Operations
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Project & Program ManagementRole Category: Technology / ITRole: IT Project ManagerEmployement Type: Full timeContact Details:
Company: Orange BusinessLocation(s): Noida, Gurugram+ View Contact
Keyskills: Service management Change management Team management Project management Consulting Presales Customer experience RFP Monitoring Recruitment
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Orange Business
Orange Business Services is a global IT and communications services provider, with services in 220 countries. We help companies collaborate more effectively, operate more efficiently and engage better with their customers, connecting their people, sites and machines securely and reliably.
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