Ensure smooth functioning of hotel operations and a seamless check-in &stay experience for guests
Identify gaps and conduct necessary staff training regularly
Ensure adherence to Company SOPs & compliance policies, as applicable
Generate revenue by ensuring availability of sellable rooms/inventory and driving occupancy through booking conversions
Drive guest experience, and handle escalations through stakeholder management
Conduct surprise audits (Quality/Revenue Assurance) at assigned property and submit audit reports along with resolutions, as necessary
Ensure Daybook adoption for operations management
Preferred candidate profile
Excellent communication & interpersonal skills
Strong command over English and resp. regional language
Proficiency in using industry relevantsoftware and computer applications
In-depth knowledge of industry best practices, standards & safety regulation
Job Classification
Industry: Travel & TourismFunctional Area / Department: Food, Beverage & HospitalityRole Category: Front Office & Guest ServicesRole: Hotel / General ManagerEmployement Type: Full time