Support Engineer - Entry
- Equifax
- 1 - 2 years
- Thiruvananthapuram
- 17 days ago
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Job Description
What you ll do
- Work with software development engineers to understand the overall technical architecture and how each feature is implemented
- Utilize creative problem-solving skills to assist in technical troubleshooting and analysis for BU reported issues in JIRA
- Monitor, maintain systems/applications, look for opportunities to optimize and improve systems
- Establishes technical proficiency in design, implementation and unit testing
- Respond to assigned tickets/tasks in accordance with SLA guidelines
- Handle customer requests, incidents and inbound calls; apply diagnostic utilities and best practice methodology to aid in troubleshooting
- Update technical support documentation when required and also perform post-resolution follow-ups to help requests
- Perform hands-on fixes at the application, including installing and upgrading software, implementing file backups, and configuring systems and applications. Escalate to Tier 3 any issues unresolved
- Collaborate with internal and external teams and stakeholders to drive progress across multiple action items and initiatives
- Work effectively in an Agile environment; provide training or demos in the new/existing features
- BS or MS degree in a STEM major or equivalent job experience required
- 1-2 years of software engineering experience
- Self-starter that identifies/responds to priority shifts with minimal supervision
- Software build management tools like Maven or Gradle
- HTML, CSS and frontend/web development
- Software testing, performance, and quality engineering techniques and strategies
- Cloud technology: GCP, AWS, or Azure
- Experience in troubleshooting, monitoring infrastructure and application uptime and availability to ensure functional and performance objectives
- Demonstrable cross-functional knowledge with systems, storage, networking, security and databases
- System administration skills, including automation and orchestration of Linux/Windows using Chef, Puppet, Ansible, Salt Stack and/or containers (Docker, Kubernetes, etc.)
What could set you apart
- Cloud Certification Strongly Preferred
- Strong Communication skills
- Diagnose and resolve technical issues related to software, hardware, or network systems.
- Analyze logs, error messages, and system data to identify root causes.
- Provide timely and effective solutions to users or customers.
- Interact with users or customers through various channels (phone, email, chat, etc.).
- Guide users through troubleshooting steps and solutions.
Escalate complex issues to appropriate teams or specialists. - Maintain accurate records of support interactions and solutions.
- Contribute to knowledge bases and support documentation.
- Share technical expertise with team members and colleagues
Primary Location:
IND-Trivandrum-Equifax Analytics-PEC Function:
Function - Tech Dev and Client Services Schedule:
Full timeJob Classification
Industry: Financial ServicesFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: System Administrator / EngineerEmployement Type: Full timeContact Details:
Company: Equifax CreditLocation(s): Thiruvananthapuram+ View Contact
Keyskills: Automation Linux Web development Healthcare HTML Windows Troubleshooting Technical support Analytics System administration
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