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BPO Director @ NTT DATA Business

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NTT DATA Business  BPO Director

Job Description

In this Role you will be Responsible For:
Provides direction and guidance for administration and results for multiple departments within a function of work area.
Translates business plans into objectives and exercises latitude in managing operations. Accomplishes results through the efforts of subordinate managers / professional team members.
Assumes lead role responsible for decisions on operating procedure, workflow and the overall quality and success
of department(s) assigned.
Participates in developing operational and strategic goals and objectives for the organization.
Drives NTT DATA s organizational capabilities by developing a highly effective and competent workforce.
Viewed as expert or specialist in a specific industry or sector.
Typical Years of Experience
Typically requires 12-15 years relevant experience
Typical Years of Leadership Experience
Includes 5-7 years managerial/ leadership experience.
Minimum Education and Certifications
Undergraduate degree or equivalent combination of education and work experience.
Graduate degree preferred.
Skills
Models exceptional influencing and communication skills.
Models exceptional client service skills and leadership capabilities.
Expert knowledge, understanding and application of project management principles and methodologies. Models expert analytical / problem solving skills.
Models exceptional organizational and time management skills.
Advanced budgeting, business financial and P&L skills.
Advanced ability to develop comprehensive and complex operational and strategic plans.
People Leadership - Yes
Physical Requirements/ Working Conditions
Ability to physically perform general office requirements
Must be able to perform essential responsibilities with or without reasonable accommodations.
Work Timings:
5:30 p.m. - 3:30 a.m. IST, Monday - Friday. The shift timings can be changed as per client requirements.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Strategic & Top Management
Role Category: Top Management
Role: CTO
Employement Type: Full time

Contact Details:

Company: NTT DATA Business
Location(s): Hyderabad

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Keyskills:   BPO Operations management Time management Client servicing Project management Analytical Finance Workflow Budgeting Operations

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NTT DATA Business

NTT DATA Business Solutions designs, implements, manages and continuously enhances SAP solutions to make them work for companies and their people. Aiming to help companies to transform, grow and become more successful, NTT DATA Business Solutions connects with a more...

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