Job Description
Hi
We are Hiring Phone Banking officers.
Designation:Officer - Customer Service/ Associate Manager - Customer Service
Industry:Banking Sector/ BPO
Experience: Fresher's to 6 yrs.
Graduation:Graduate (Any Stream) - No Arrears
Location:Chennai (Karapakkam Office)
Language Proficiency:English & Hindi (
Mandatory)
Job Role:- Answer inbound calls and assist customers with their Queries/Request/Complains.
- Raise Request & Complaints on behalf of the customer in the CRM tool.
- Generate leads and educate customers about new products & their benefits.
- Maintain and adhere to compliance guideline.
- Capture problem indicators, highlight and suggest improvement.
- Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
- Maintain adequate knowledge levels on products, processes and systems used.
- Ensure sales target are met.
- Display Time flexibility towards shifts as per the requirement.
Skills:- Excellent verbal communication skills
- Ability to comprehend, capture as well as interpret basic customer information
- Strong customer service focus
- Knowledge of banking/cards preferred
Other Details:Open to work in rotational shifts / rotational offs
For more details and information please do contact below number:
Name : AnandhiContact :9742543*** You can even send your resume to the below mentioned email ID: an************h@ca******t.co.in
Perks and BenefitsPerformance Incentives+ Annual Bonus+Appraisals
Perks and Benefits
Call or Whatsapp An****i@97*******9
Job Classification
Industry: Banking, Financial Services, Broking
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Freshers
Education
Under Graduation: Any Graduate in Any Specialization, B.B.A / B.M.S in Management, B.A in Any Specialization, B.Arch in Architecture
Post Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required
Contact Details:
Company: Careernet Technologies Pvt Ltd
Address: Salarpuria Soft Zone 4th Floor 'A' Block, 'B', Wing 80/1, 80/2 Outer Ring Road, BANGALORE, Karnataka - 560103,India
Location(s): Chennai
Keyskills:
bpo
Tele Sales Executive
customer service executive
Customer Service
inbound calls
customer support executive
customer care
sales
tele sales
customer support
phone banking
tele caller
customer service management
customer service representative