PD-OM
- Genpact
- 2 to 6 Yrs
- Noida, Gurugram
- 6 days ago
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Job Description
- Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Process Developer- Order Management! In this role, the shortlisted candidate will be responsible for delivering services in area of Sales Support and will be handling processes related to Order entry and management, Order fulfillment, Contract management, Master data management, Territory manager support and Reporting and Analysis. The candidate will also be encouraged to perform regular operation as individual contributor in performing above mentioned tasks. Responsibilities Identify and resolve Customer/Client Queries and build strategy to drive desired goal Provide RCAs and Controls for any miss in the defined process. Identify issues attributing to account delinquency and discuss them with management End to end knowledge of OTC and its relation with Order Management Ability to think strategically and take appropriate decisions Ability to build customer relationship and drive confidence. Ability to identify important factors associated with Orders. Ability to communicate technical problems to the appropriate IT staff for system functionality issues and resolution. Qualifications we seek in you! Minimum qualifications Any Graduate The ideal candidate for this position should have a rich Experience within depth end to end knowledge of Order to Cash Process. Hands-on experience in managing daily operation of Order Management and meet daily/monthly given targets (TAT/Accuracy). Experience in Order Management process and should have knowledge of its upstream and downstream. Knowledge of different type of Orders request. Candidate must have knowledge of Pair partner function. Candidate must have a Good typing speed Should have good communication skills Preferred qualifications In this role the candidate may have to at time work during global hours in order to connect with other teams working in different time zones. There may also be possibilities for any business travels locally or outside the country. JobProcess Developer Primary LocationIndia-Noida ScheduleFull-time Education LevelBachelor's / Graduation / Equivalent Job PostingApr 29, 2025, 7:11:42 AM Unposting DateOct 26, 2025, 3:11:42 AM Master Skills ListOperations Job CategoryFull Time,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: PD-OMContact Details:
Company: GenpactLocation(s): Noida, Gurugram
Keyskills: Sales Support Order management Contract management Master data management OTC Typing speed Communication skills Territory manager support Reporting Analysis
Genpact
Genpact Headstrong Capital Markets is a global consulting and IT services company with a specialized focus in capital markets. With more than 20 years of experience consulting with 9 of the worlds top 10 investment banks, we are the world’s leading technology services provider for the fin...
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