You will provides engineering expertise to troubleshoot, modify and engineer software solutions and configurations to ensure the product/solution performs within optimal design specifications
You will Investigate, debugs and reproduces issues, provides fixes and workarounds and verifies changes to ensure continued operability of the software solution
You will demonstrate continuous improvements and increased efficiency to the software or business processes by utilizing Software Engineering tools, innovative techniques and the reuse of existing solutions.
You will contribute to meeting the SLAs and KPIs as applicable for the account and unit - for example, responsiveness, resolution, software quality SLAs, etc
You will communicate with internal/external customers to enhance the understanding of customer problems, and verifies that an appropriate resolution has been applied.
1- 3 years of S/ W Support experience.
Person would need to provide resolution of issues by analyzing logs, debugging the code, going through the product documentation and HLDs.
Person would be supporting OMS/ Digital products.
Java/ Linux/ SQL/ UI exp?rience mandatory
Microservices / kubernetes / Cloud / AWS / Couchbase / Open shift knowledge is added advantage
React , Angular, Node , Spring Boot, Jenkins knowledge is added advantage
Ready to adapt new technologies/ product but continue to support existing products
Why you will love this job:
You will gain valuable experience and wide knowledge of Software integrative systems
You will have the opportunity to be exposed to advanced market technologies
You will work with multi channels and divers area of expertise
Job Classification
Industry: IT-Software, Software ServicesFunctional Area: IT Software - Application Programming, Maintenance, Role Category: Programming & DesignRole: Programming & DesignEmployement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not RequiredDoctorate: Any Doctorate in Any Specialization, Doctorate Not Required