Customer Support Representative
- Victa Earlyjobs
- 80 Positions
- Bengaluru
- 2 days ago
- Email to a friend
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Job Description
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Customer Support:
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Respond to customer queries via phone, email, chat, or in-person.
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Resolve product or service-related issues promptly and professionally.
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Provide accurate information about products, services, and policies.
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Complaint Handling:
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Investigate and resolve customer complaints with a focus on customer satisfaction.
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Escalate complex issues to senior staff or relevant departments when necessary.
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Documentation and Reporting:
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Maintain detailed and accurate records of customer interactions, feedback, and transactions.
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Generate reports on customer concerns, recurring issues, and areas of improvement.
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Process Improvement:
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Provide suggestions to improve customer service processes and contribute to team performance goals.
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Share customer feedback with relevant departments to enhance product/service quality.
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Cross-functional Coordination:
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Collaborate with other teams such as sales, technical support, logistics, or billing to ensure a seamless customer experience.
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Follow-up and Retention:
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Ensure timely follow-up with customers to confirm issue resolution.
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Help build customer loyalty through professional and courteous service.
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Excellent verbal and written communication skills.
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Strong interpersonal and problem-solving abilities.
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Ability to handle high-pressure situations with professionalism and empathy.
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Proficient in using customer service software, CRM tools, and Microsoft Office Suite.
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Ability to multitask and manage time effectively.
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Bachelor's degree or equivalent preferred (may vary depending on the company).
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Prior experience in a customer service or client-facing role.
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Multilingual abilities (if applicable to the role).
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Familiarity with the company's products and services.
Job Summary:
The Customer Care Executive is responsible for delivering excellent customer service by handling inquiries, resolving complaints, and providing information about products and services. This role requires strong communication skills, patience, empathy, and the ability to manage customer expectations effectively while maintaining the company's reputation for high-quality service.
Key Responsibilities:
Skills and Qualifications:
Preferred Attributes:
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Care Executive (Call Centre)Functional Area: Not SpecifiedRole/Responsibilies: Customer Support RepresentativeContact Details:
Company: Victa EarlyjobsLocation(s): Bengaluru
Keyskills: outbound calling communication skills domestic calling english team management
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Victa Earlyjobs
EarlyJobs, is a dynamic recruitment platform committed to connecting entry-level job seekers with meaningful employment opportunities. We specialize in a wide range of industries including technology, BPO, finance, marketing, engineering, and more—allowing us to cater to various sectors with spe...
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